The resort itself is very nice, the spa is very re...

The resort itself is very nice, the spa is very relaxing, swimming pool is big and the room deco is very modern and adequate. However, this hotel doesn't get a 10/10 because the staff doesn't pay attention to details, e.g. the check in staff just gives you a room key and expects you know how to get to your room (I have to ask where is my room, where is the breakfast restaurant, etc). I just feel like a staff of 10/10 would tell the guests proactively where the room and facilities are since the hotel is very big, and it's impossible for 1st time guests to know where the rooms are located at, secondly the room service staff just put the extra towels I ordered on my bed but not in the bathroom, etc). Also, the towels in the bathroom are very old already, and they are so washed out that you can see some tassels coming out from them. Lastly, the buffet breakfast is like a standard buffet breakfast for a 5 star hotel, but not the best of a 5 star hotel type (ie you get sausage and fruits, but they are not the tasty types and the varieties is limited , etc) Overall, the hardware of the hotel is good, the staff needs more training though, and it's a 5 star hotel, but not the best 5 star one.