Cleanliness and customer service have been terribl...

Cleanliness and customer service have been terrible! Website says you can t book a cabana until the day you wish to use it. Checked in on a Wednesday and all cabanas were already reserved for the Friday.

Asked for a pack n play when we arrived, had to call and ask again 8 hours later, and when we finally received it, the pack n play was filthy. Had visible stains on our bedding. Our toilet was broke. We relayed concerns and they fixed the toilet, and to replace the bedding concerns, they put a single sheet over the mattress pad instead of putting new bedding on.

Also attempted to shower with plugged plumbing and luke warm water.

I am happy to pay any price for excellent facilities and service. This entire experience has been less than sub-par. Very disappointed.