Douglas Klassen

Review of Bay Ridge Subaru

I dropped my 2019 Outback off at 9:00am for a rout...

I dropped my 2019 Outback off at 9:00am for a routine 6-month service. They were ready and waiting. Check-in (by a very friendly and courteous Alvaro) took less than 5 minutes. Other staff members in the area were all welcoming. Alvaro showed me to the comfortable waiting area and Starbucks coffee machine and said it would take about an hour. I walked around the block to get a breakfast sandwich and brought it back to the waiting area. I had hardly finished my sandwich and coffee - about 40 minutes after check-in - and got a text from Alvaro saying the car was ready for pickup. Checking out was another 5 minutes max and I was off. Oil was changed, tire pressure slightly increased and standard check-list was filled out as completed (I can only assume it was all done) with no issues.

All in all a quick, courteous and efficient experience. Plus, I didn t even buy the car at Bayridge (bought it in Rhode Island near where we keep a boat). That said, I don t know how they could treat customers who bought their car at Bayridge any better. It was a routine service visit, and if major service or repairs are treated with equal efficiency and courtesy, I can can only highly recommend this facility.

Happy customer: Douglas