I would love to give aulani a higher rating but it...

I would love to give aulani a higher rating but it's honestly hard to justify the cost. Even when you find a good deal, it's still at least $100 if not more than other hotels. The thing you come here for is there Disney touches and the Disney experience.
The customer service is amazing like you would expect at any Disney property. The food is almost outrageously priced with the cheapest meal being a kids PB&J for $9. If you go I would suggest packing some food. The rooms do provide a mini fridge so we brought lunchables for the kids and other snack foods then left the property for dinner.
Parking is also expensive $37/day for either self park or valet. And to be honest, if you want to do anything on the island besides the aulani pools, you need a car. Aulani is very far from other attractions that you should see when you come to Hawaii. It will take you between 45 minutes and 2 hours to get to downtown Honolulu depending on traffic.
The pools are amazing! We came for a staycation just to play in the pools. They will be closing a few pools in the fall for renovations which are needed for some. For example, one of the kids favorite pools was the bridge which has a couple small slides and water features like waterfalls. They used to have water cannons but they weren't working when we stayed and were roped off.
The pool chair situation is problematic. If you don't get a chair in the morning it can be hard to find one. They will come fold up and then place your towel over the back of your chair regularly. If they come back in an hour and it's still like that (showing that you haven't been using the chair) your belonging will be collected and stored at the towel area to free up the chair. This policy is posted all over but I still saw a couple that thought their belongings had been stolen.
It was a great splurge staycation at a property I'd been hoping to stay at but it's honestly just so expensive.