Louwman Amsterdam Zuidoost has customer-friendly s...

Louwman Amsterdam Zuidoost has customer-friendly service advisors (Marc). The quality of the workplace, on the other hand, leaves much to be desired. I came there for a complete small turn and mounting door windshields on my C-HR. They had forgotten to clean the air conditioning and the odor treatment was also not carried out. The purchased fire extinguisher and hammer were not mounted. The windshields were skewed and cracked when the windows were closed. Cleaning fluid also ended up in the window cavity, making the windows very difficult to close. Following escalation with the manager (Harry), urgent action was taken on this. The windshields were removed free of charge, the amount still needs to be refunded. The accessories were also neatly assembled. The windows were sprayed with silicone spray to eliminate the extra friction. The forgotten air conditioning cleaning and odor treatment were also done. One of the window rubbers was damaged when removing the windshields. A follow-up appointment was also planned for this. The window rubber was also replaced free of charge. When picking up the car, the right front door appeared to be scratched in no less than 4 places. Again, a follow-up appointment was immediately planned at a damage repair company, the repair was carried out free of charge. Looking back on my experience with Louwman Amsterdam Southeast, I get the feeling that the service advisors are doing their utmost to satisfy the customers. No solution is one too many, you will always be welcomed with a smile and you will be answered very kindly and patiently. The workplace, on the other hand, has left a rather sloppy and negligent impression on me. The engineers also just sit in the car in dirty work clothes to name a few. And these are the things I can see, hopefully they have done better under the hood. In total I drove back and forth 8 times, 6 of which were completely unnecessary.