Extremely, dismally slow and unresponsive. After t...

Extremely, dismally slow and unresponsive. After trying to execute a task as simple as PMI removal (and possible refinance), it has been almost 2 months since first contact. I have not yet had the pleasure of speaking to a single person who actually WORKS at Dovenmuehle, since they have elected to hide themselves behind a Kafka-esque answering service. At this point, I've already missed August's interest rates, and I'm right on track to miss September's as well. This is all in spite of the fact that they've cashed my check for the appraisal required almost a month ago. So basically, they took my money and have given me nothing in return. If you have a choice, don't choose these guys.