Patrick Narkinsky

Review of Carmax, Sterling VA

The most important thing about a company is not wh...

The most important thing about a company is not what they do when things go well, but what they do when things go badly. I'm the kind of person who tends to buy old cars and fix them myself, but I no longer have time for that so I decided to give CarMax a try, and I'm glad I did.

I bought a truck at CarMax, and as it turned out the transmission started to slip right after I bought it. I took it back to CarMax after three days, and asked them to fix it. They turned it over to the GM dealer, and the GM dealer kept it for a week! But, no worries. They gave me a loaner. Then, when the GM dealer claimed there was nothing wrong, they took the vehicle back with no hassle, and sold me another truck (a Toyota Tundra this time.)

People I worked with:

Sierra - Service Consultant
Donna - Sales Rep
Leandro - Sales Rep
Crag - Service Manager
Candace - Finance
Gail - Finance

Everybody was pleasant and fantastic and all the bumps along the way were dealt with with no hassles whatsoever. I'm not in the habit of posting glowing reviews. This is the exception. My next car will almost certainly come from CarMax.