Liberata Aquino

Review of Airbnb

Been trying to get an answer from them. If we are...

Been trying to get an answer from them. If we are a no show at the property we loose all of our payment. Why can t they answer a simple question. If the property is a total disaster and they didn t even want us there to show how bad it was; while a group of 8 adults and 4 kids are left in a parking lot wondering where they will be staying for 3 nights and 4 days. What is their compensation and why they keep closing case for they fully refunded the amount paid. What is a family to do on day of the mishap especially when there was communication with the host; and until day of everything was hunky dory. He never mentioned that the house was off the rental for months. Just took advantage of us all. We had to separate the group and spend our holidays away from each other, instead of all together.