Renee Personette

Review of Neurology Associates, P.A.

The Doctors are great, my mom has been going here ...

The Doctors are great, my mom has been going here since 2000 for MS and I ve always trusted she will be taken care of as far as her health. The office staff, however, could not be more incompetent. My mom goes without FMLA frequently because they send the form to insurance half filled out or they sit on it for weeks and do not send it. My mom will fill out the majority of the form then and send it to the office for them to only fill out a couple of lines. This is too difficult for them though, and still demand their $25 form fee. I m sorry, why are they not paying my mom $25 for filling out the forms herself?? And then when my mom says ok I ll pay... I have an appointment in 2 weeks and I do not have a car, can I pay then? The answer is no, they will hold it hostage even though the form is already a month and a half late due to them. When she has to have this form filled out every 6 months, can we have the $25 form fee waived? I ll have to check... they re not even the ones filling out the form because they literally do not know how! When she needed a form stating air conditioning is a necessity... it came back with such spelling errors that it changed the intent of the note completely. It then had to be written again, by my mom this time, only requiring a signature from them. Of course we still get the $25 form fee... because they did so much. Her lab work was sent to the lab incorrectly, missing the ever important test code. Had she gone to the lab without calling and checking on their stupidity, she would ve been sent home due to incorrect paper work from the office. It baffles me how one can be this ignorant. This level of constant stress due to an incompetent office staff is unacceptable... I can t even understand how these people still are employed. My mom is considering changing to a different neurology group because of this office staff. This upsets me very much because I do appreciate what the Doctors and PAs do for her. The stress on her is too much though.