Will not be returning. We are Forever Lovers club...

Will not be returning. We are Forever Lovers club members and have visited the Pocono Palace and Cove Haven many times to where we are now gold status members we decided to try Paradise Stream because we had never been before but will never be returning after the experience we just had this past weekend . Out of the three resorts we have now determined that this stay at Paradise Stream was the worst of all of our stays with this company . Upon entering the room and shutting the bathroom door the wall was full of dust and dirt we tried enjoying the pool area but there was a film of scum on the wall of the pool as well as the rust on the floor all around the fireplace that for some reason was located in the pool area , we inform the staff and was told It would be looked into , it was still the same way when we return to the room after dinner so we just dealt with it and checked out the next morning as soon as we were able to after breakfast . Another inconvenience ,upon checking in was that we were given a room key of a number 308 to a Fansty Apple Suite we booked a Diana's Oaisis , when we reached the room and realized it was not our room I called the front desk from my car in the parking lot and explained that I did not feel this was the correct room I was told by a Semone ( not still clear on her pronunciation of her name ) to come back that she mistakenly gave us the wrong keys and she would immediately give us the correct ones , when we pulled up and I went in she immediately went on break and I had to again wait for the poor girl who was the only one left at the time at the front desk and who was taking care of numerous guests , to finally give me the correct keys . Of all of the resort that we stayed at Cove Haven is the best Not only because of the quality of the facility but because of the people that are there . Dennis the server is very uplifting and pleasant as well as Franny the hostess, and of course our beloved Phill, who we enjoy so much that we actually made the trip from Paradise stream upon check out to at least play bingo with him and try to salvage some of the horrible visit and experience that we had at the Paradise Stream location . I am not surprised at the defensive comment from the Management there, yes you may have many guest that are stating their stay was good, but I have seen allot as well stating exactly what I have , so this is not an isolated incident and nothing will change at your facility unless you accept these flaws and try to actually fix these issues. Again we will not be returning and hope that my call to the main line will have this facility looked into as well because this location should not be the opinion of how the Sister resorts will be judged off of . Again Pocono Palace was wonderful and Cove Haven is the best, but I would not recommend Paradise Stream to anyone wishing to have a pleasant experience as an introduction to the Pocono Resorts.