Edit (4/10/17) - Have now received a partial refun...

Edit (4/10/17) - Have now received a partial refund hence the star increase. Didn't require an argument - it was offered. The HTC 10 is incredibly difficult to repair so that wasn't my issue.

Unlike many I didn't receive a great service. I don't mind a mistake as long as the company takes time to correct said mistake. Unfortunately they didn't and I was left out of pocket with a non phone and poorly repaired phone. I'm too busy to chase people for this stuff and after some very jobs worthy emails elected to go elsewhere.

I hope if choose this company you have no issues. If are busy and value professionalism, look elsewhere.