I write this review late. This happened to me las...

I write this review late. This happened to me last year. As with most other users, I had ordered an Iphone7plus which showed as available on the website. The order went through and I got my confirmation email. However a few days later, I got an email to say it was out of stock and stock will be coming in next week. I waited a week and they still said no stock. I decided to wait further but when I sent chaser emails, still no stock available. There was no telephone number to call and so everything was done via email and live chat. After about 3 weeks I decided to get a refund. I requested the refund and waited but no refund came back to me. I emailed , live chatted and chased again, and received responses from personal workers ie with their names which I thought was great. However email after email I went to chase them, and I kept getting responses that there is a huge backlog and accounts is aware and is dealing with it. I looked at reviews and saw all the bad comments similar to myself and thought I have completely lost my money. I decided to chase every single day which I did for about 4 months and I did eventually get my refund. Hope this review helps others in deciding to buy from this company. If they do have stock, I m sure everything goes smoothly but if not- the aftercare is truly appalling and I m so surprised they are still allowed to trade