Douglas Dornan

Review of DePaula Chevrolet, Inc

I started my requests for service with the serious...

I started my requests for service with the serious concern that when I use my On Star "ineptly named "Safe & Sound" service package", my heater, defroster, and most of the fan's functionality is shut off and I nearly had a serious accident when my windshield frosted over as I was talking with On
Star., Even though I told Mark, the Production Manager, who was ostensibly assisting me, that I had contacted GM technical support on this, and that they had stated that it might be correctable by alterations in wiring, he said flatly "I have heard this problem many times before and nothing can be done." and did no further diagnostic investigation.

Then, contrary to my explicit request that I be contacted before any other work was done, as my finances at present are tight, they went ahead and performed work on my other concern (low gas mileage) by installing a $150 engine cleansing package, which appeared worthwhile, but did so without any advance notice, and I would have preferred to postpone this to a later time. Then on the non-billable requests for customer service that I made, namely, education on the steering wheel icon functions, they first forgot the request, then delegated it to a well-meaning associate who in fact had no relevant knowledge on the topic and stated "we'll learn this together". In fact what he succeeded in doing was eliminating all the preset settings on my radio, only an added hassle as I set out to drive home. They did include a complementary car wash, which I appreciated, but then parked the car in the outside lot, where the windshield, of course, froze over. This hardly constitutes reassuring or expert customer service;