Insanely poor customer support.

Insanely poor customer support.
Called them twice yesterday, to place an order and hear about delivery. Neither of the two people in the tube could help, but I could then drive a trip down to Bauhaus Esbjerg on March 1 as they open there ... In your description on item number 6200919A it says that it is heavy and delivered to my address by truck. But customer service says that you can not ..