I noticed you put that Omni strived to provide exc...

I noticed you put that Omni strived to provide excellent hospitality, I was curious as to when this would be provided during our Saturday to Weds stay? Not only was nothing communicated, it seemed as though it was a burden to talk and inform us. Asking about local towns and shops seemed to be a bother, and instead only provided us with Homestead activities that were not included in our visit's total cost and instead were additional fees. It was like pulling teeth trying to get a front desk staff member to advise us what activities were ACTUALLY included in our $39 a day service fee. On Tuesday, I decided to try out breakfast and as I walked in I asked "How does this work, do I help myself?", at which time the gentleman gestured me in, and advised I could sit anywhere in the dining room. As I sat down with my single omelette and orange juice, I was then asked to relocate to a different table, which required me to pick up not only my plate, but all of the table's breakfast condiments on my own as well, without assistance from the waiter. The waiter then returned and advised it was because they were "shampooing that part of the dining room", apparently at the same time they were serving guests breakfast. I was then charged $36.01 for my omelette and orange juice without prior info that this was not complementary. The entire hotel is a sham and does anything but provide excellent service. Also, on Tuesday I had decided to try to stay in and eat using room service, as there were few dining options outside of the hotel. I ordered the wrap to which when delivered tasted sour and stale. It was then that I asked for a grilled chicken salad. When it arrived, the chicken was cold, rubbery, and clearly undercooked. When I took it to show the front desk staff, the gentleman I was speaking to was attempting to resolve the issue, but then was rudely interrupted by front desk staff member Natasha who then stated " It is sou vee". Okay, Great. Well your menu should have then stated that it served its chicken in a "sou vee" manner to which it did not. It only stated grilled chicken. Every single day the cable went out. On Monday the entire electric went out, in the middle of trying to get ready to go the spa which had also cost us in an upwards of $300. When we attempted to advise the front desk staff of the power outage, they advised it was routine and scheduled maintenance, yet they never once communicated to us that we were going to be losing power to our hotel room. Communication is terrible. The service is terrible. I could not wait to leave.
In addition, they never mentioned the $39 a day resort fee at the time of booking our stay, and never advised us of what this resort fee included until after the miscommunication incident at breakfast, at which time I asked them to specifically articulate what activities are and are not included in my fee.
Upon our arrival to the town of Luray, we decided to skip the Mimslyn Hotel and instead go to the Quality Inn because Homestead ruined our experience. At the Quality Inn we have better service, the cable and internet has not gone out and they have been extremely helpful in telling us local spots. The Omni Homestead is an absolute joke and you can spend your money elsewhere for better service and communication skills. Never again.