Laura Garrison

Review of The Westin Dallas Fort Worth A...

I had a great experience staying at the Westin Hot...

I had a great experience staying at the Westin Hotel near the Dallas Airport. There was a bit of a hiccup with scheduling the rooms. When booking through Expedia, I reserved the rooms for Friday and Saturday night for four people. I was travelling form out of town to meet family and stay together in a room for a wedding we were attending. The reason I booked the room on Friday was so that we could check in early on Saturday. However, when my family arrived Saturday morning at 10am, (before I reached the hotel myself) after a long drive, they were told they could not access the rooms because they were being cleaned and no other double bed rooms were available. I was rather upset they had to wait a total of three and a half hours to have access to the room after I had called twice to make sure they were allowed to check in early. Once we got in, everything was in order and we had a great time. So much so, that we decided to extend our stay through to Sunday. I brought up the issue to the manager Jay and requested that I not be charged for the booking on Friday. He was gracious enough to comp our stay on Sunday night and only charge us for a one night stay! They have an amazing breakfast and bar with a coffee shop! Always friendly service, clean and lovely welcoming environment and a great rooftop pool my family and I enjoyed very much! Highly recommend staying at the Westin in any city you are visiting.