I have many problems with Albany Med, but the main...

I have many problems with Albany Med, but the main one is with Radiology. Every single time my brother has had an appointment there, which has been many, the lack of respect shown is ridiculous. They show lack of respect by scheduling an appointment at 10 am (example) and finally take him in 3 hours later!! That is not respecting a patient. Don't tell us you're short staffed, not our problem. When we request that we have the procedure done at another hospital, and are told no by Albany Med, because this procedure must be done at Albany Med, then this happens every damned time??? I'm over it. Our time is obviously not as valuable as theirs.