Erin Schwarz Review of Westin Maui Resort / Starwood
Such a wonderful and nice hotel! We are gold bonvo...
Such a wonderful and nice hotel! We are gold bonvoy members and love Westin properties. We went there about a week ago for our honeymoon and overall was such a great experience. The newly renovated room was fantastic with such a great view. The pool and service were awesome. Great live music at the outdoor bar! Shout out to the guy who plays Tuesdays and Thursdays. A few reasons why I knock off a star are one, they didn t have in room dining, so no room service. I understand COVID restrictions but you d think you would encourage dinning in your room more. Two, the hot tubs weren t running because of COVID. I think they could have kept them open and just limited the amount of people in the tubs. Three, we had a concierge lady suggest a preview of the new Westin resort/ time share property not too far up the road for a 3,900 point reward. The concierge knew it was our honeymoon. We thought that was not a bad deal as it was promised as only an about an hour tour. We went and it ended up taking longer than expected. It was super awkward as a young couple being pressured into a large sale. Guaranteed it was our decision to go to this preview, and we should have let them know we were there for the points up front. As part of a honeymoon, I don t think the concierge should have even suggested that we do that as it wasted our time when we could have been chilling at the pool. It took up our whole Thursday afternoon and wasn t able to do anything after before our dinner cruise we had planned that night. I still haven t seen the bonvoy points hit my account after 5 days like the concierge woman promised. So it seems like even more of a waste of time and really regret doing that on our honeymoon. So just a heads up to other people staying at the Westin for their honeymoon, don t do the preview for extra points. Just a few things that were cons while staying there, and traveling during COVID didn t help. Overall great experience, but don t get sucked into a timeshare tour.
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