Hotel staff was very kind, and the rooms were clea...

Hotel staff was very kind, and the rooms were clean and comfortable. However, the people at the front desk didn't seem to know what they were talking about. We had booked an executive double in the Regency Club (includes free breakfast, appatizers and access to an exclusive lounge in the lobby plus some other stuff) and when our cards didn't open the door to the regency club we went to the front desk to correct the problem. The desk clerk tried to tell us that we didn't have access to the lounge and that access to the regency club was only available if you booked an executive single room. She then told us that if we could show proof that we had booked the regency club she would correct the problem and proceeded to ignore us while we dug through our phones looking for emails and confirmation numbers. Luckily for us a manager walked by and overheard the problem and told his employee that her information was wrong and that we did in fact book a regency club double and then he corrected the problem. So that was an unnecessary and stressful problem on there part. The only other problem we had was that the food was very expensive and it wasn't up to par with the prices we paid for it. The Regency club breakfast was a big let down and I've seen better complimentary breakfast at value inn's. Other than that though, the hotel is beautiful and the rooms are very nice! With a more experienced staff, and better food quality this hotel would score a 5 star in my book any day.