According to Airbnb, they made a mistake paying me...

According to Airbnb, they made a mistake paying me one transaction twice. Since I cannot check my bank record online and have to request my bank back in my home country, I asked Airbnb to provide me a bank record. They insisted that they are right and can send me screenshots of the internal Airbnb system.

Then they say that if you want evidence, go to your bank to request a letter.

They insist they can t provide a bank record.

Also, when Airbnb says they will get back to you within 24 hours, it never happens until more than a few weeks later.