Extremely disappointed in the meal. I had to send ...

Extremely disappointed in the meal. I had to send it back twice. Firstly got a thick gravy over my chicken when I asked specifically for just chicken and chips, nothing else. I got a replacement with melted cheese and bacon on it with barely warm chips. I just wanted a simple meal. No apology. Got a 3rd meal, it was reasonably hot and the chicken was burnt, like on a barbecue but quite tasteless unfortunately. No discount was offered. The service was very good overall. A lovely pleasant pub otherwise. Such a shame.