B Kristensen

Review of The Human Solution

I purchased a an ErgoHuman chair from The Human So...

I purchased a an ErgoHuman chair from The Human Solution over 4 years ago and had to call or email them on two different occasions when my chair needed a parts replaced. I've dealt with so many companies that don't budge until you push them, but the people at The Human Solution went above and beyond. The second time I needed to get in touch with them I simply asked for advice on how to fix a detached cushion. Without asking they dug into their records and found my order (of which I had lost receipt and the associated email address) and informed me that my chair was under warranty (and even had a lifetime warranty on mechanics) and are sending out the new parts at no cost! If they were a cable company or wireless provider, they would have shrugged off my initial inquiry and hoped I wouldn't pry further so they could save a buck but they made sure I knew what I was entitled to when I had purchased one of their products! I've been nothing but impressed with The Human Solution and highly recommend them!