nikola dewick

Review of Hilton Metropole Birmingham***...

Where do I start? the suites ok apart from the tw...

Where do I start? the suites ok apart from the two huge airvents blowing cold air into our room with no way of stopping it. the lunch was ok but for the lack of choice. while waiting for our dinner we had drinks but were told we couldn't have more as the "computers were down". dinner? Omg what a farce!!!! The table was booked and when we turned up we had to sit on two tables on two different levels and the managers attitude was very condescending. they then ran out of food!!! We were told we had to go to "the other kitchen" on the other side of the hotel! we complained and were then told they had completely run out of food! this was at 7.30!!! It wasn't just us there was around 100 of our conference group left unfed! How can a hotel of this caliber run out of food? The staff were running round like headless chickens with the restaurant manager from earlier not knowing what to do or say! we are having an official dinner tomorrow and I, for one, am dreading it. come on Hilton, your kitchen staff/management need a swift kick towards training and certain managers an injection of humility. we are a group of 348 with more than half of us very unhappy. is this the way you work? if my staff treated customers and conducted themselves the way yours do they would be out on their ear! Get your act together.