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Average ratingAverage
3.9/ 5

Based on 686 reviews

546%
434%
312%
23%
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What reviewers say about Westwave

Generated with AI from 686 reviews on Trustburn · updated 2 days ago

Customers describe the facility as a clean and great fun place for kids, while others note that the waves need to work again and the fitness centre hours are limited.
What does Westwave do?

Westwave is associated with Auckland Council Pools and Leisure centres that offer swimming pools, fitness gyms, social sports leagues, group exercise, sports skill instruction, holiday programmes, after school care, and early childhood education.

Are there any complaints about Westwave?

The critical reviewers wrote that the pools frequently close due to code brown incidents, the counter staff have an unfriendly and unhelpful attitude, and the changing rooms are in poor condition.

AI-generated from reviews on this page. Verify anything important with the company directly.

Kylie Sampson
Reviews 1

Gyms very accomodating having a new downstairs for cardio type workouts & upstairs for weights & group class workouts & having the wave pool (at times like school holidays it seems quite dirty) to cool you down or spa pools to relax your muscles plus the added bonus of a steam sauna or a dry sauna

Kathleen Elliott
Reviews 1

Has so much promise, but is never fully staffed to be fully open. Last year we queued to get into the wave pool for over half an hour as not enough life guards but gave up. We decided to give it another go yesterday, but 9:45am we still had to queue for the wave pool for 15 mins, there were no waves for the 1 1/2hrs we we're there and the slide was closed. We won't try going here again.

Kulani Walters
Reviews 1

Tried to come here for a swim but the main wave pool was closed due to "biohazard" . Understandable because, you know, health and safety first but the staff had no idea how long it would take to clear up and the place was already at full capacity so they could only let people in when someone left. Unless you had a membership to the gym in which case you were free to come and go as you please regardless.
Have visited before and had a good time so not giving up on them yet. But I do think they're in need of some refurbishment/updating.

Yani Palmer
Reviews 1

It's a nice place to take the kiddies for a swim especially during the evening. The only con about this place is food left on the floor near the pools. During each time we have gone there are hot chips squashed in the ground near seating. Counter staff are friendly and considerate of smaller children.

FluffNiggle Berry
Reviews 1

Excellent entertainment for the kids. Good setup in the changing rooms family changing spaces are such a good idea. Not enough family rooms that contain a shower in them and also the family rooms to open to the pool area. My kids love this place so will go back again and again.

Chelsea C
Reviews 1

Good value for money, it's great during level 2 because of the age restriction. But it's good for kids too with plenty of fun kids areas. The changing rooms, especially the private change cubicles could use a more regular clean and more action by the life guards when kids are playing up in areas like the water walking pool where it specifically states the age and need for adult supervision or when lane swimmers decide to swim on the water walking side. It shouldn't be up to other patrons to tell them off. Otherwise it's a great place for a quick dip or an exercise without breaking the bank.

priyanka mukherjee
Reviews 1

Large parking lot, multiple gyms with many equipments, multiple swimming pools including kiddie pool, spa pool, sauna & steam rooms.
Clean toilets & changing rooms.
Various group classes are held everyday and the trainers are really good.
The only downside to this place is that one or the pools is regularly closed for a few days either due to maintenance or something else.

Brendan Callaghan
Reviews 1

Closures due to lack of staff have occurred on two occasions recently, May 2017 with people standing waiting in reception, with a wheelchair bound man and carer having to return home as the facility was not able to open for them.
Communication on the website of closures and events is shocking and impossible to contact the pool directly for information, your call will be sent to Auckland council main exchange and you will be on hold as I have been for 12 min now.
The management of this pool facility is ridiculous.

Claudia Akarana
Reviews 1

I visited here twice now. First time was around new years on a hot day but managed to get and without any trouble and enjoy the pool, spa and hydroslide goes. Second visit was on a hot weekend day and had to wait 20+ mins for a headcount to be redone. That wasn't too bad as we entertained ourselves in line. Spa was closed due to the heat and the deep area of the pool was cordoned off which I can understand was due to the full capacity and ensuring peoples safety. Plenty of parking and clean changing areas. Appreciate the $2 lockers for 3hrs to keep belongings safe.

Dippy Dab
Reviews 1

The main pools were close (my fault for not knowing) but when me and my friends went to the racing lane half of our group got kicked out because we cant swim 25 metres at once but like there were no one there we were still new. The life guard was forcing us to swim unless we get kicked out. Never coming here again

Opal Butler
Reviews 1

Local Swimming pools in Henderson
Gym, Sauna, Steamroom and Spa available
Seperate Waterwalking & Swimming Lanes
Diving boards/Dive pool.
Big male/female changing rooms and separate family changing rooms also.
Cafe inside. Also pool store that sell swim gear.
They offer swim lessons and have helpful staff. Lifeguards are active.
Local to recreation centre and West city Mall/ Bus stop and Trains.
Events for such as birthdays or sport clubs can be held here, hired space.
Loads of parking close walk to Tui Glen Playground.
Childcare availability
16years under are FREE
ALL kids under 12 years must be accompanied by a guardian 16years or over.
Wave Pool / toddlers pool / hydroslide

stephanie pita
Reviews 1

Great cheap pools for the family.
I use to go there with my kids and family member all the time. Haven't been for awhile due to one of there staffs . Did not like my 10 year old nephew. Apparently he was walking to slow up the stairs to the hydro slide for her. As he came out from the slide. She approach him said these exact words. Walk up those stairs at that #@ucking slow pace again. I'll take your tag off you. The slide was not busy , there was no one waiting behind him nor was there a line. Haven't been back sense . Disappointed.

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About Westwave

Along with our swimming pools and fitness gyms, Auckland Council Pools and Leisure centres offer social sports leagues, group exercise, sports skill instruction, holiday programmes, after school care and early childhood education.

Westwave is a leading company that offers a wide range of services to help people stay fit and healthy. The company is known for its swimming pools and fitness gyms, which are designed to provide an enjoyable and effective workout experience. In addition to these facilities, Westwave also offers social sports leagues, group exercise classes, sports skill instruction, holiday programmes, after school care and early childhood education.

One of the key features of Westwave's swimming pools is their state-of-the-art design. The pools are equipped with advanced filtration systems that ensure the water remains clean and safe for swimmers. They also feature temperature control systems that allow users to adjust the water temperature according to their preferences.

Westwave's fitness gyms are equally impressive. They offer a wide range of equipment including cardio machines, weightlifting equipment and functional training tools such as kettlebells and resistance bands. The gym instructors at Westwave are highly trained professionals who can help users achieve their fitness goals through personalized training programs.

Apart from swimming pools and fitness gyms, Westwave also offers social sports leagues for people who want to engage in team-based activities such as basketball or volleyball. These leagues provide an excellent opportunity for people to meet new friends while staying active.

Group exercise classes at Westwave are another popular option among customers. These classes include yoga, Pilates, Zumba and many others that cater to different levels of fitness expertise.

Sports skill instruction is another service offered by Westwave where experienced coaches teach children various skills related to different sports such as soccer or basketball in a fun-filled environment.

Holiday programmes offered by Westwave provide children with exciting activities during school holidays while parents can rest assured knowing their kids are being taken care of in a safe environment.

After school care provided by WestWave ensures children have access to quality care after school hours while parents finish work or attend other commitments without worrying about their child's safety or well-being

Early childhood education provided by west wave provides young children with quality learning experiences in an engaging environment where they can learn through play-based activities

In conclusion, if you're looking for a comprehensive health & wellness solution provider then look no further than "WestWave". With its top-notch facilities like swimming pools & Fitness Gyms along with Social Sports Leagues & Group Exercise Classes; Sports Skill Instruction; Holiday Programmes; After School Care & Early Childhood Education - there's something here for everyone!