Closures due to lack of staff have occurred on tw...

Closures due to lack of staff have occurred on two occasions recently, May 2017 with people standing waiting in reception, with a wheelchair bound man and carer having to return home as the facility was not able to open for them.
Communication on the website of closures and events is shocking and impossible to contact the pool directly for information, your call will be sent to Auckland council main exchange and you will be on hold as I have been for 12 min now.
The management of this pool facility is ridiculous.