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Average ratingAverage
3.9/ 5

Based on 686 reviews

538%
429%
317%
25%
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What reviewers say about Westwave

Generated with AI from 686 reviews on Trustburn · updated 2 days ago

Customers describe the facility as a clean and great fun place for kids, while others note that the waves need to work again and the fitness centre hours are limited.
What does Westwave do?

Westwave is associated with Auckland Council Pools and Leisure centres that offer swimming pools, fitness gyms, social sports leagues, group exercise, sports skill instruction, holiday programmes, after school care, and early childhood education.

Are there any complaints about Westwave?

The critical reviewers wrote that the pools frequently close due to code brown incidents, the counter staff have an unfriendly and unhelpful attitude, and the changing rooms are in poor condition.

AI-generated from reviews on this page. Verify anything important with the company directly.

Brent
Reviews 1

What a rort. The staff overcharge for an event and say it's the event organiser who is charging. Well that's a blatant outright lie. I did check with the organiser and it wasn't him. So stop overcharging and telling lies about it. Even the standard spectator charge is out of sync with other centre's and the facility isn't that flash anymore.

steve Myers
Reviews 1

These people need to post shutdowns,,staff meetings etc on the google search and answer their phone when calling to check times.Twice we have been down there with a car full of excited kids and have been turned away with shutdowns.Waiting 15 mins to answer a call is not good public relations for a council run facility......

Isaia Junior Lilo
Reviews 1

Its actually a really good place, but the fact that the main pools been closed alot while my daughter has her swimming lessons, it is just abit too often in my opinion. But i do think for gym membership this is a gold mine with all the facilities available to you.

Rashid B
Reviews 1

Quite run down spa and sauna. Spa is broken at the moment. Steam room has that musky wet dog smell.
The swimming lanes looked like 25m, has a dedicated dive pool and high dive boards.
There is no sign but you are meant to pay to use the hydroslide, you buy a wrist band and you can use it for half an hour or something.

Miriam Brooker
Reviews 1

The swim school staff do a good job, nice and patient when the child requires it with just the right amount of push.
The pools themselves are ok, though I find the temperature difference between the pools a bit too different (when one jumps between the toddler, family and main pool, the difference is bone chillingly different, especially in winter).

Satya Prasad
Reviews 1

So much of fun the waves are coming time and again well controlled with fully monitored safety advance warnings are given the whole family with kids wait in anticipation that is the climax every one loves it. Above all the rescuers are planted every were .what an amazing site to visit and enjoy .safety fore every one is there a very highly international standard service is provided.

Megan Lamont
Reviews 1

Great facility. Helpful staff. Try ringing though to reschedule a swim assessment time...... Eventually you get through to the Council call centre who vet/ screen your call. Finally put through to Swim School, I think, and then the operator states that she ll have to email them and they will call me. Waiting. Waiting.
It s like ringing the MI5.

Fiona Jordan
Reviews 1

If you can get in before it reaches maximum capacity, it's pretty much your only public pool option in West Auckland. The changing room cubicles can get quite icky later in the day (wet clumps of hair on the wet floor) and there always seems to be something closed for some reason. Parking can be a problem and lane pool availability is severely impacted by competitions that generally take out most weekends during summer, which is really annoying. Lifeguards are friendly though and they play great music inside the pool complex.

mark b
Reviews 1

Could be better, showers need painting and cleaning spa pool only has bubbles for 3 minutes and then turns off for 5 minutes all the other pools centres have much better systems in place including the poorer districts
Henderson population is increasing please do better
have paid full price to find out the olympic pool was being used by others and had to leave
have paid full price and spa pool not working properly
apart from that staff were helpful and friendly I would suggest a visit to other centres may provide some inspiration

Ross Mullins
Reviews 1

Where is it advertised that the Hydrotherapy Pool is booked from 9 to 1pm for lessons on Sunday Morning. The new program for hydro pool starting 3 Aug. only shows Mond. to Frid. Rather confusing.I turned up at 11.15 to be told that pool was booked but there was nobody in it .There was a notice board at poolside saying classes.Should it not be a good idea to have the sign at entrance to Building.

Claris Chung
Reviews 1

Nice range of aquatic and recreation facilities. I got a discounted membership through Exercise Association of New Zealand.
I am only using gymnasium and it is great. However, I deducted two stars as I don t like their shower facility and slightly pricey than other gym.

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About Westwave

Along with our swimming pools and fitness gyms, Auckland Council Pools and Leisure centres offer social sports leagues, group exercise, sports skill instruction, holiday programmes, after school care and early childhood education.

Westwave is a leading company that offers a wide range of services to help people stay fit and healthy. The company is known for its swimming pools and fitness gyms, which are designed to provide an enjoyable and effective workout experience. In addition to these facilities, Westwave also offers social sports leagues, group exercise classes, sports skill instruction, holiday programmes, after school care and early childhood education.

One of the key features of Westwave's swimming pools is their state-of-the-art design. The pools are equipped with advanced filtration systems that ensure the water remains clean and safe for swimmers. They also feature temperature control systems that allow users to adjust the water temperature according to their preferences.

Westwave's fitness gyms are equally impressive. They offer a wide range of equipment including cardio machines, weightlifting equipment and functional training tools such as kettlebells and resistance bands. The gym instructors at Westwave are highly trained professionals who can help users achieve their fitness goals through personalized training programs.

Apart from swimming pools and fitness gyms, Westwave also offers social sports leagues for people who want to engage in team-based activities such as basketball or volleyball. These leagues provide an excellent opportunity for people to meet new friends while staying active.

Group exercise classes at Westwave are another popular option among customers. These classes include yoga, Pilates, Zumba and many others that cater to different levels of fitness expertise.

Sports skill instruction is another service offered by Westwave where experienced coaches teach children various skills related to different sports such as soccer or basketball in a fun-filled environment.

Holiday programmes offered by Westwave provide children with exciting activities during school holidays while parents can rest assured knowing their kids are being taken care of in a safe environment.

After school care provided by WestWave ensures children have access to quality care after school hours while parents finish work or attend other commitments without worrying about their child's safety or well-being

Early childhood education provided by west wave provides young children with quality learning experiences in an engaging environment where they can learn through play-based activities

In conclusion, if you're looking for a comprehensive health & wellness solution provider then look no further than "WestWave". With its top-notch facilities like swimming pools & Fitness Gyms along with Social Sports Leagues & Group Exercise Classes; Sports Skill Instruction; Holiday Programmes; After School Care & Early Childhood Education - there's something here for everyone!