West Direct

3.6 · 44 reviews
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Death Wish
Reviews 1
2020-12-03 11:02

I'm kinda upset that the fact WestDirect put blame...

I'm kinda upset that the fact WestDirect put blame on AuroraMJ for my PRESCRIPTION that I woke up at 4am to order on friday so I would recieved if the same day. By 8PM the deadline the same day I called WestDirect and the lady told me Auroramj never actually sent the package. Well after a painful we...

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Mark Gervacio
Reviews 1
2020-11-27 16:06

Best delivery service out there. Rates are competi...

Best delivery service out there. Rates are competitive. The customer service is outstanding, easy to deal with, and nice to talk to; Any issue with delivery they will contact the sender and they don't just leave the package by the door without authorization from the sender.

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S Mack
Reviews 1
2020-11-20 05:25

These guys have great customer service, really top...

These guys have great customer service, really top notch. I have admittedly had a few issues with their service however each time they were contacted they provided quick accurate and friendly customer service. Great work, and a special thank you to Neil, who was the CSR that resolved my most recent ...

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A Lickiss
Reviews 1
2020-11-09 01:27

I use west direct every day, they always manage t...

I use west direct every day, they always manage to come through with any request we have. Often have last minute rushes and west direct has always managed to come through and deliver ( no matter if it was just one order or if it was 30 orders). If there is ever any problem they have always manag...

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Ann Recsky
Reviews 1
2020-10-27 21:46

I run a very busy law firm and West Direct keeps m...

I run a very busy law firm and West Direct keeps my office on time with our real estate closings. The drivers assigned to my area are amazing and friendly and care about my deliveries. The website is easy to use and if necessary I can call in to dispatch and speak to one of the many wonderful peo...

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* Zombieponcho *
Reviews 1
2020-10-15 06:15

They've never been late or given me an issue. No p...

They've never been late or given me an issue. No packages left in a bad place, no mistakes, parcel always in great condition, if the driver needs a bit of info from me they give me a quick call and they've always been exceedingly polite. Whenever I have the choice between West Direct and Canada Post...

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Emily Brown
Reviews 1
2020-10-02 16:42

Their customer service is slow and useless.Very ve...

Their customer service is slow and useless.Very very bad delivery service. Waste of time and money.
Their websites tracking system is useless. Why put a delivery date on your tracking system in the first place if you can't deliver on that particular date?
Very dissapointed with West Direct!!

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Zach Saliba
Reviews 1
2020-09-25 09:48

Absolutely outstanding. From the couriers to the s...

Absolutely outstanding. From the couriers to the service staff they have made my work during this difficult time much easier. The couriers are punctual and do not require any hand holding. The service staff is extremely helpful and friendly. Specific shout out to Crystal and Neil, who solve my probl...

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Kenneth Lynch
Reviews 1
2020-09-21 10:13

I would like extend my thanks to the driver , who...

I would like extend my thanks to the driver , who always delivers to my house and I don t know his name , for his awesome customer service and ongoing care and dedication when making his deliveries. He is so courtesy and thoughtful. I don t know his name but he always takes the time to ask how I a...

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The Duchy of Jerald Blackstock
Reviews 1
2020-09-13 11:28

my experience as a driver was that the company kep...

my experience as a driver was that the company kept a large amount of the gas surcharge, which the customer pays to support the driver's expenses, since we are all contractors, paying our own gas repairs etc etc. Industry standard is a surcharge of 12.5% on each order. So, not only does the company ...

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Randy H
Reviews 1
2020-08-10 03:03

These guys get the delivery business and it's clea...

These guys get the delivery business and it's clear why they've been the leader in Calgary for a while. Never had a more simplified and efficient process. Can't imagine using anyone else, and wonder how I got by until my friend recommended them. Keep it up!

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Michelle Gunderson
Reviews 1
2020-07-15 11:49

I ve been using West Direct through Aurora for ove...

I ve been using West Direct through Aurora for over 2yrs now and they ve always been quick, friendly and polite. I can t thank them enough for everything, it s nice to have delivery drivers who are personable and actually take the time to remember you as a client and treat you like a person.

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Delores Leonard
Reviews 1
2020-07-02 18:06

I have a package delivered to downtown Edmonton at...

I have a package delivered to downtown Edmonton at least weekly and west direct offers SUPERIOR service. The delivery driver is extremely friendly and I can always count on this company to be there for me for my delivery needs. Many MANY thanks for the great service and excellent customer care :) Yo...

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James Trudeau
Reviews 1
2020-06-23 02:31

I'd give less than one star if I could. Courier wa...

I'd give less than one star if I could. Courier was rather rude when buzzed in to my building. He arrived at my door, knocked once and literally just dropped my package on my doorstep without waiting for me to open the door. My package contained very sensitive and expensive electronics and was marke...

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John J Jacob Jr
Reviews 1
2020-06-12 07:37

Excellent Customer Service! They ve Always Answere...

Excellent Customer Service! They ve Always Answered Their Phone, And Have Always Been Super Friendly, I Highly Recommend West Direct.

It s Snowing Something Crazy Right Now In Calgary. I Phoned West Direct And Asked If They Were Going ago Be Able To Deliver My Medicinal Cannabis Today. They Said ...

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team 7
Reviews 1
2020-04-27 08:20

We have been using them for a long time. They are...

We have been using them for a long time. They are fine. Sometimes there is a delay but overall we will continue to use them. Only negative side is their billing amount changes depending on their schedule and timing ( similar to uber ) Few drivers very customer friendly. Nice to deal with and t...

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Meghan Baldwin
Reviews 1
2020-04-06 10:00

There should be an option for 0 stars. TERRIBLE CO...

There should be an option for 0 stars. TERRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE, unbelievably incompetent people. From now on, whenever I order something online, if the delivery company is WEST DIRECT, I will 100% cancel my order. How are they still in business?! AWFUL, AWFUL, AWFUL.

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Jason Ricks
Reviews 1
2020-02-12 04:02

I been using West Direct for about eight years now...

I been using West Direct for about eight years now at my place of employment and I can't ask for better service. They are very prompt on the service I ask for and so friendly on the phone. The drivers are polite and ask questions if needed. I would recommend West Direct for speedy service to anyo...

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Meghan Donnell kessel
Reviews 1
2020-01-24 18:50

Delivery person who is rude and unpleasant in ever...

Delivery person who is rude and unpleasant in every-way. Delivery and pick up guy can actually argue with you and threaten to break my doorbell. The administration doesn't take any action despite calling in and telling them.

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