Verizon Communications

3.8 · 246 reviews
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Leslie Rosete
Reviews 1
2020-09-18 03:18

Detail-oriented. Patient, kind, professional. She ...

Detail-oriented. Patient, kind, professional. She took me to the products and let me choose. Later, when she was ringing me out, I changed my mind. She was not annoyed at me, which she had every right to be.
I appreciate that she went back and got the second product.
For my purchase of $29.99, she...

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Kaelyn Amber
Reviews 1
2020-09-14 15:44

I have been to many Verizon and I must say I had t...

I have been to many Verizon and I must say I had the best, absolutely best service today from the Verizon in new castle by the farmers market. The time I walked in to the time I left was with very knowledgeable people who knows their stuff. My daughter and I went to upgrade our phones and Rodney he...

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Kris L
Reviews 1
2020-09-13 16:53

Salesman helped me pick out a pair of Bluetooth ea...

Salesman helped me pick out a pair of Bluetooth earbuds, of which he assured me would work well in in my noisy work environment. I wasn t totally sure they would suffice, but he assured me that they would be returnable if not. Turns out this is not their policy, and now I m stuck with a $60 pair of ...

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DaWrldzMyn Gaming
Reviews 1
2020-08-25 20:53

2/2 times I have been there I ve had a problem tha...

2/2 times I have been there I ve had a problem that needed an hour on the phone with the real Verizon customer service that isn t an affiliated retail store. This time around I ordered a phone for pick up. I stopped at the store 5 hours after order. They canceled it per day according to the rep. Die...

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Jeffrey Belk
Reviews 1
2020-08-21 07:06

Had some issues with an online order that I had pl...

Had some issues with an online order that I had placed. Even though it took multiple days to get the issue resolved, all of the staff that assisted me were very helpful in getting everything taken care of and working correctly. I would highly reccomend this store to anyone.

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John Ardary
Reviews 1
2020-08-13 00:17

Not even deserving of 1 star! Lied to time wasted ...

Not even deserving of 1 star! Lied to time wasted even after being assured by Tirad the manager that that would not be the case! Try to call him back and never get response! Been calling for 3weeks now!!! As bad as Comcast is they are head and shoulders above this place of liars!!!

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Barbara Honie
Reviews 1
2020-08-12 08:01

He waited on me immediately. My phone wouldn't wo...

He waited on me immediately. My phone wouldn't work, I don't know what happened, it just died, wouldn't turn on. I purchased a new phone. He helped me with my selection and transfer my data and explained the new phone and I was on my way.

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Mariah Innocent
Reviews 1
2020-07-25 08:47

We were instantly greeted by David the customer co...

We were instantly greeted by David the customer consultant. He walked us through how to trade our old dvr for a new one, was very personable with a great sense of humor. From start to finish the experience lasted 20 mins. I definitely recommend going to this location for all of your Verizon needs. ...

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michelle thompson
Reviews 1
2020-07-17 22:22

They lose much. I can not wait too cut ALL my serv...

They lose much. I can not wait too cut ALL my services. I can talk to them about my Fios but you can't change anything. They can sign you up but not cancel. I don't have my acct# and the phone number associated with my Fios is not active. I have no way of proving that this is my account? The IVR cus...

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Mary Kaye Nickel
Reviews 1
2020-07-10 15:17

They were helpful and got my 83 year old father a ...

They were helpful and got my 83 year old father a new flip phone and managed to transfer his contacts from his 13 year old phone. The only problem was the person who waited on us spoke too softly. My father kept telling he that he could not here her but she still did not speak loud enough.

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Lisa Alvino
Reviews 1
2020-07-02 16:57

Do NOT go to this store. I went in for help tran...

Do NOT go to this store. I went in for help transferring data from an old I phone to new I phone. The salesman was rude and told me they would have to charge me $30. I left and went to another store where they were very helpful and charged me nothing for the services.

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Veleda Purcell
Reviews 1
2020-06-26 19:10

I really enjoyed my visit, always come there with ...

I really enjoyed my visit, always come there with one thing in mind and do other things like a trade in which I never did before. But my salesman Nyles was such an gentleman and explain everything to me about the new phone. Made a subjection for me to choose from in a price I could afford.

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Jerome Powers
Reviews 1
2020-06-26 09:54

Very unprofessional staff at this store. Right in ...

Very unprofessional staff at this store. Right in front of me two employees Rodney and Randell) were talking bad about customer DIRECTLY In front of me!! Not to mention Randell who was helping while in mid conversation kept looking to the Football game! I m so glad I m done with Verizon FIOS espe...

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Judy Knorr
Reviews 1
2020-06-17 18:46

Easy in easy out. You can do everything from pay y...

Easy in easy out. You can do everything from pay your bills to buy just about every accessory you can think of. Associates are friendly, knowledgeable and ready to serve. I highly recommend the Verizon store. Be prepared to spend some time there. They are very busy.

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