Verizon Communications

Travis is the man. U need help with your Verizon phone he is my new go to guy

We had a great experience working with Rodney he was very helpful and even stayed after his shift to complete our transaction.

They need to push product. Sales rep very helpful and polite.

Good customer service, it's not their fault the prices are too high.

Detail-oriented. Patient, kind, professional. She took me to the products and let me choose. Later, when she was ringing me out, I changed my mind. She was not annoyed at me, which she had every right to be.
I appreciate that she went back and got the second product.
For my purchase of $29.99, she treated me as if I was purchasing a $700.00 phone.

Ed was a pleasure to work with, very knowledgeable and took care of all my needs, definitely sending everyone to see him!

I have been to many Verizon and I must say I had the best, absolutely best service today from the Verizon in new castle by the farmers market. The time I walked in to the time I left was with very knowledgeable people who knows their stuff. My daughter and I went to upgrade our phones and Rodney helped me make the best choice for my phone. Rodney, Travis and Amos were the best, they all are great and gave us the best service. Rodney was so patient with me and walked me through how to operate my new phone until I was comfortable. Rodney Travis and Amos deserve a gold star. Thank you guys and I will be using this store. Its people like Rodney, Travis and Amos who are the example of great and valuable customer service, they make you want to come back.

Salesman helped me pick out a pair of Bluetooth earbuds, of which he assured me would work well in in my noisy work environment. I wasn t totally sure they would suffice, but he assured me that they would be returnable if not. Turns out this is not their policy, and now I m stuck with a $60 pair of earbuds.

Inform your employees, Verizon!

Can pay my home Verizon bill at this machine & in & out in less than 2 minutes! No lines or automatic machine!

I ve sat here waiting for over a hour while others were serviced.

Rude employees! Stay away from this location! I only clicked one star because it was required for this post.

Only place near here me for Fios equiptment. Primarily a Verizon wireless store. Can be long waits for service.

Kelly and the staff at the Verizon store on DuPont Highway in New Castle are very knowledgeable and helpful! Great Experience!

2/2 times I have been there I ve had a problem that needed an hour on the phone with the real Verizon customer service that isn t an affiliated retail store. This time around I ordered a phone for pick up. I stopped at the store 5 hours after order. They canceled it per day according to the rep. Die to them not having the phone. 2 days later it s still on my account for not being canceled. Called Verizon and they told me it s still an order and has not been canceled according to this store. So an hour later I finally got it taken care of. Stay away from this store. I rather drive an hour away than give this store any of my business and you would be wise to do the same.

Returned equipment, transaction was quick and accurate.

You go in, they're on their phones texting, one greeted me, "Welcome to Verizon" while texting on his phone and didn't even look at me. Tried paying my bill and they were all "busy" on their phones.

Had some issues with an online order that I had placed. Even though it took multiple days to get the issue resolved, all of the staff that assisted me were very helpful in getting everything taken care of and working correctly. I would highly reccomend this store to anyone.

Quite possibly one of the most unprofessional stores ever. Salesman cursed, told me how much he hated customer service and I should have just come into the store to do anything fios.

Easy in and out. I returned FIOS equipment. Convenient and fast service.

Always great service, very helpful. Never had a bad rep. Need more employees like them.

We can t thank Jesse enough for making our purchase of a new iPhone and switching an existing phone over so painless. He was great with us and we really appreciate the spied at which he accomplished both tasks.

Not even deserving of 1 star! Lied to time wasted even after being assured by Tirad the manager that that would not be the case! Try to call him back and never get response! Been calling for 3weeks now!!! As bad as Comcast is they are head and shoulders above this place of liars!!!

He waited on me immediately. My phone wouldn't work, I don't know what happened, it just died, wouldn't turn on. I purchased a new phone. He helped me with my selection and transfer my data and explained the new phone and I was on my way.

Love the service that was given to us by Travis. He went beyond and above to service us. Thank you.

Not enough of a phone selection, and have to wait on phone and on the buy out of the phone

Very nice and polite, just packed after 5. Needs some added staff help otherwise would be 5 stars

It wasn't a great experience. They didn't help and didn't even know what I was talking about while trying to get help. None of them looked like they wanted to even be there.

Great service Fast and efficient. Kelly went above and beyond. She is outstanding with her customer service.

Friendly, courteous, knowledgeable, willing to assist. Very pleased with the help and timliness of the transaction.

Great Customer Service Relations. Keep up the good work.

Last time I will visit. Manger not only hooked me on something I didn't ask for. Plus now they charge $3 to pay your bill.

They were very busy and could use more help, you shouldn't have to wait an hour for service

Horrible the sales people know nothing about the phones and just trying to make their sales commision. Go to Best Buy, they actually know phones.

Five stars to the service they offer. Our price does not change and I appreciate that. The best internet provider ever!

We were instantly greeted by David the customer consultant. He walked us through how to trade our old dvr for a new one, was very personable with a great sense of humor. From start to finish the experience lasted 20 mins. I definitely recommend going to this location for all of your Verizon needs. If you're as lucky as my husband and I were to meet David tell him the innocent family said hello lol.

Great people. Very friendly. Was in and out. Fast service.

What a wonderful place we came in as it was closing time and they were still able to help us Lawrence was the absolute best

The staff was very upfront and honest about pricing and everything and didn t try to cut corners with me. The whole process was made easy and I d do it again.

They lose much. I can not wait too cut ALL my services. I can talk to them about my Fios but you can't change anything. They can sign you up but not cancel. I don't have my acct# and the phone number associated with my Fios is not active. I have no way of proving that this is my account? The IVR customer service they always sends you too does not give you and option to choose the email or phone# to send your pin# too. The system will send it to both at the same time. I signed up for a 2yrs Fios acct and I know for sure I did. Now they tell me at the store it was 1yr, mmmm no ma'am. I need to talk to someone now $50 to almost $70 a month for Fios wifi where they do that at. I'm not running a business at this address. If they won't allow me to talk to a customer svc rep because of such and such, then we have no business. I talked to you guys to sign up for I can't talk to you if I have a problem???? Not cool you WILL NOT and I repeat WILL NOT rob me. I already put a stop to that. So are you guys gonna wait till the next bill so I owe double? That's not getting paid either if I can't talk to you about how I want to spend my money your services then you and your company are good for toilet paper. So when they bill bounce back in your system as in paid, then I guess you want to talk to me then?

We were help right away by a super helpful and friendly associate (I think her name was Desiree). This was the second time I've been to this store and both times have been a great experience

No issues with my pickup. It was easy and acceptably fast.

They attend you very kindly and they solve the problem

I went there with an issue with my phone yesterday. They were extremely helpful. The girl working there knew exactly what my problem was and fixed it in a couple minutes. I wish I knew her name to thank her again.

It was pleasant experience and he is quite knowledgeable in his craft.

They were helpful and got my 83 year old father a new flip phone and managed to transfer his contacts from his 13 year old phone. The only problem was the person who waited on us spoke too softly. My father kept telling he that he could not here her but she still did not speak loud enough.

Horrible . The rep did not know of sales or promotions . She was actually not a social person so she was nervous and not helpful . She does not need work if this is commission based .

Do NOT go to this store. I went in for help transferring data from an old I phone to new I phone. The salesman was rude and told me they would have to charge me $30. I left and went to another store where they were very helpful and charged me nothing for the services.

I was helped by someone who was on a FaceTime call the whole time he helped me.

Well informed staff and knowledgeable on products and services. They will walk you through processes without any hassle.

I really enjoyed my visit, always come there with one thing in mind and do other things like a trade in which I never did before. But my salesman Nyles was such an gentleman and explain everything to me about the new phone. Made a subjection for me to choose from in a price I could afford.

Very unprofessional staff at this store. Right in front of me two employees Rodney and Randell) were talking bad about customer DIRECTLY In front of me!! Not to mention Randell who was helping while in mid conversation kept looking to the Football game! I m so glad I m done with Verizon FIOS especially after this experience.

They set me up with my new phone. Alyssa was very nice and professional - and they got me set up fairly quickly.

Useless...call 1800 my verizon.....we only issue equipment ....call some body else..oh.lol. Ask for a phone book...lol....we don't know..5 employees..never more useless.

Our sales representative Aliyah Tiller was very helpful and made our experience pleasant. We live in Dover but we will definitely travel to New Castle to receive this type of excellent service again!

The employees here are always pleasant they just need more of them.

Not a great service . Representatives don't all information. I went to return wifi-routerand they don't return process.

Returning fios equipment, two employees working, been waiting 45 mins to get some help here and still waiting behind two more customers, super slow, best to just mail equipment in then waste time sitting here.

Marvin and Justin were exceptional, very informative.

Excellent service ,very friendly and pleasant to talk to
Was very helpful in making suggestions as well as finding discounts and coupons for us trying to give us The best deal, thanks Daniela

Easy access, I just pay my bill there, but the staff is always willing to help you!

Easy in easy out. You can do everything from pay your bills to buy just about every accessory you can think of. Associates are friendly, knowledgeable and ready to serve. I highly recommend the Verizon store. Be prepared to spend some time there. They are very busy.

I walked in and they made me feel like I was part of the family!! Tirard could not have been more helpful, I was in and out in minutes with everything I needed. I recommend this location to anyone who has any Verizon needs!