Timberland Cabinets

The common theme in contractors right now is we are just so busy.

As a consumer, I m ok with busy. I m not asking you to drop everything you re doing and put me first. What I am asking is that a contractor keep their word, return a phone call within a couple of days, and treat everyone how they d want to be treated.

Left a voicemail for the group, since no physical person was able to answer, but never heard back. Basic business skills - create a six month sales funnel.

I can t imagine leaving money laying on the table. Apparently these folks, like so many other folks, are so rich they don t need any other money. We surely won t be doing business here. If they can t return a call when I m trying to provide them business, I couldn t imagine what it d be like during the install.

**Their response below says it all. We are busy and can t call a potential paying customer back. Wow! I d probably have not responded at all if that s all I could come up with.**

Local builder here. Used timberland on several jobs. First 2 went fine but service and quality of craftsmanship dropped significantly after that. Deadlines and install dates are missed by weeks, not days. Promises are aplenty when trying to schedule installations. They gave me a date of July 29 for install. Called them on July 29 because they weren t there. They told me cabinets were just now being built. It s difficult to reach anyone that can give you an answer and follow through. One star.

Wonderful cabinets I did have and issue contacting them but everything was resolved and they are coming out to measure and put in new cabinets.

Marianna has been working with us for years. She works great with my customers and designers. Have hit every deadline and the installers and warranty guys have been great as well.

I don t know how to give zero stars but they definitely deserve zero. My bad luck that I have to deal with them ... my builder installed cabinets from timberland but now they also left them ( very reputed builder Jones company).. quality was not bad hence wanted to do similar patter in my home as original one. horrible people to deal with worst customer service.

They don t return calls.. service/ marketing manager feel he is doing any favor by providing you a quote. I decided not to go with them but wanted to share this for benefits of others. If you are looking for a kitchen remodel or some extension don t waste time. These guys seems getting business from some big builder and don t bother about retail customer. Save headache and time . .

Our new kitchen cabinets are beautiful. We have received so many compliments when people walk in our newly remodeled kitchen. They are stunned when they see the cabinetry. Kevin Lacey went above and beyond to make sure everything was correctly installed and any questions answered immediately by personally coming to our house to check on every bit of installation and adjustments. The quality is amazing with solid wood cabinets with all the latest features. We are extremely pleased and have recommended friends use Kevin Lacey at Timberland Cabinetry for their new build.

There cabinets look really nice but to get a salesman to return your calls on a bid to get started, well takes an act from god.
Customer service terrible.

Timberland did a wonderful job with our cabinets. They look just beautiful! Kevin was great at communication and got back with me when I texted/called him. I will say it was a process. Took 7 weeks to build our cabinets and then for install, they were there to install and then had to come back a couple of times to finish up the handles and then the trim. Just some time management skills needed and this company would be superb!

We have had our Timberland Cabinets for a year now. Over the past year we have had several cabinets and drawers come unscrewed and fall away from the cabinet boxes. The hinges and the drawer glides just pop right out of the cabinet boxes. Timberland has been out 2x over the past year to re-screw things back together. Now we have three more cabinet and drawers that have come apart and I can t get a response from anyone at Timberland. I have called 4x. Each time I have to go through giving them all my information and explaining the problem. They then say someone will be in touch with me but I have yet to hear back from them.
It s been a very frustrating experience and the quality of cabinets to not great.

The cabinets produced by the Timberland Cabinetry Company are amazing. You're getting a handmade quality cabinet made of solid plywood that fits together instead of having screws and cams bearing the weight. There is no particle board in these cabinets! If you're having trouble with the front office or the sales and installation team, it may be worth having a designer or contractor to set expectations and handle your design work. From the perspective of a dealer in Kansas City with my own installation team, I'm ordering and receiving a high quality cabinet consistently. Timeline is usually about 4 weeks which I consider to be very normal for this kind of product. I have another order arriving this week.