Based on 11 reviews
A description is not on file for The Winfield Collection, so it isn't clear from the information available what the company specifically does, though the reviews reference selling plans, patterns, and showrooms for woodworking or craft projects.
In the critical reviews, customers complain about very slow shipping with poor or no communication and no tracking, plan or pattern errors (for example, parts not aligning and the wrong pattern included), and unhelpful customer service responses such as being told to wait extended periods or offered minimal credit instead of a refund.
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Have ordered plans from Winfield for a couple years now, very satisfied with all the plans and have had great experience with customer service every time I have called to arrange an order. I order from Canada and still receive the order in a very timely fashion .
Great customer service, shop there at least once a month.
It's a nice place the show room is nice it gives you an idea of how your project looks finished people were friendly
Great plans but awfully slow. Order placed 12/1 shipped 12/10. No communication or order tracking, I had to call several times to find order status. I was told the first time the order shipped 12/6, I called back on 12/10 and was told order shipped on 12/9 but they were unable to provide tracking information.
Ships reasonably fast. You get what you pay for. Just wish plans were a bit clearer.
Very poor customer service! Ordered this online about 2 weeks ago. Never received any email confirmations. After receiving nothing in the mail I called. I was told it was just mailed the past Friday and shipped first class mail. First class mail from Michigan to Indiana is usually about 3 days. However it has been 5 days since shipping and still do not have! The customer service person told me to allow 14 days for shipping, after it took them almost 2 weeks to ship the item!!! Nothing on the website states to allow a month to receive your order. The customer service person told me that if I want my items faster in the future to call them in......WHAT!
This company is awesome! Their showroom is filled with things I want to make. Their patterns are clear and precise Recommend to all!
Do not buy anything from these clowns. I bought the plans for a Adirondack glider. After hours of cutting and assembly I noticed that the parts were not aligning properly. I called and after a few days they reluctanly told me that they made a mistake on the plan. When I asked for my money back they offered me a credit of 15$ on a future purchase. You stink Winfield Collection.
Will never buy from this company again.
Bought Black Bear pattern, when I received they put the small bear pattern inside the large bear pattern.
Needed a pattern and they ordered it and will have it shipped. Great place
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