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The Kitchen Works

3.4ยท 13 reviews
Average ratingAverage
3.4/ 5

Based on 13 reviews

531%
423%
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20%
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What reviewers say about The Kitchen Works

Generated with AI from 13 reviews on Trustburn ยท updated 32 days ago

Customers generally say The Kitchen Works provides professional service and delivers beautiful, functional kitchen renovations that meet or exceed expectations, with reviewers praising the team's skill, punctuality, and attention to detail.
What does The Kitchen Works do?

Based on the information available, The Kitchen Works appears to provide kitchen remodeling services, though no formal description is on file. Customers mention kitchen renovations, remodeling, and design work in their reviews.

What are the most common complaints about The Kitchen Works?

The critical reviewers most commonly complained about poor communication, difficulty getting responses, and bad customer service. One reviewer described chasing the company for over a month to get a quote, and another called the customer service worse than horrible.

AI-generated from reviews on this page. Verify anything important with the company directly.

Billy Bob
Reviews 1

I want to express my gratitude to The Kitchen Works for their outstanding service. From the initial consultation to the final installation, everything went smoothly. The attention to detail and level of expertise were impressive. I am truly satisfied with the outcome.

Guillaume Gauthereau
Reviews 1

The Kitchen Works did a wonderful job renovating my kitchen. I am extremely pleased with the outcome. The team was professional, efficient, and paid attention to every detail. I highly recommend them to anyone looking for top-notch kitchen remodeling services.

John Sullivan
Reviews 1

We had a decent size Kitchen expansion project, and went to this firm because they were the company who put in the original cabinets when the house we just bought was built two years ago.

After several visits, and calls, to Kitchen Works, it became a repeated chase to get them to follow up, and even an e-mail to manager & President of Concord Lumber, (who owns them) voicing my displeasure I how long it was taking to get a quote. They finally did respond after my email to the president, but it took over a month to finally get the quote, which was then incomplete and had design questions/issues that now arose and unanswered.

So I contacted my sales person, with those questions, and never got a response back to date. Also I thought it odd that they ever bother to even follow up with me by phone on the quote they'd did sent.

Their lack of communications, non-responsiveness, lack of timeliness and follow-up caused us to "lose all confidence" in buying cabinets and hiring them to do our project!

As a customer, I simply refuse to "chase any company" in order to earn my business! Especially when I clearly was about to spend serious thousands of dollars on a kitchen! -- Instead we went with another kitchen design firm who sold us the same brand cabinets, and who was eager to help. Instead of waiting a month to get a quote, we got one in just two days, and the job was then done quickly to our satisfaction!

But Kitchen Works totally dropped the ball here, and they just acted like they did NOT want our business! How a company can operate that way is beyond me, but it is what happened to us!

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About The Kitchen Works

Address
69 Great Rd
Categories
Retail