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The Funplex

4.3· 1,530 reviews
Average ratingGreat
4.3/ 5

Based on 1,530 reviews

563%
419%
38%
22%
18%
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What reviewers say about The Funplex

Generated with AI from 1,530 reviews on Trustburn · updated 10 days ago

Customers frequently describe The Funplex as a fun environment with friendly staff and good food, and many highlight the value of season passes, though some mention long waits for food and a smaller-than-expected layout.
What does The Funplex do?

The Funplex is an entertainment company that provides an indoor amusement park.

What are the most common complaints about The Funplex?

Based on the lowest-rated reviews on file, the most common complaints concern poor customer service, unresponsive or disrespectful staff, and safety or accident-related issues such as go-kart collisions where management disputes fault.

AI-generated from reviews on this page. Verify anything important with the company directly.

Heather Montalvo
Reviews 1

I was visiting Pa and saw this on Groupon. I decided to take the 2hr trip and check it out. Myself and my 4 kids had an awesome time. My oldest being 15 even enjoyed herself. I would like to visit when everything is open bc I believe it would be an amazing time. I definitely recommend this place to anyone with little ones. We will be back!

Crimson Knight
Reviews 1

was just there on Saturday and started to have a great time until it rain. When it rain I proceeded to go inside to start trying to play video games and get something to eat and the funplex employee that was standing at the exit door instructed me that I had to leave because they were over occupancy.. I paid 160 buck for the waterpark ( was there hour... Max hour and half ). Thanks funplex .. I was made to leave during the rain... While others who where dry and already inside go to stay..

Cobra
Reviews 1

The funplex is basicly SCAMING YOU. They basicly give you a plastic card that has NO VALUE, and then when you try to win something at a claw machine you get nothing. You would probably would spend 500 dollars on trying to get a piece of foam. If you get 500 tickets you might be able to get a little plastic frog, that says made in china. The service isnt that bad. So Im suggesting not to come here.

Lizbeth Cwikla
Reviews 1

I was already very disappointed with the birthday party my daughter had, but she won an "extreme pass" on the wheel spin for her birthday, so i figured i would give them another shot. Purchased a ride band for myself so my daughter did not have to ride the rides by herself.
So eventually we get to when she goes to the water park. I am told i can not enter with my band, but they procees to tell me for $13 they can upgrade my band. I AM LITERALLY NOT RIDING ANY RIDES, I JUST WANT TO BE IN THE PARK WITH MY 7 YEAR OLD DAUGHTER. I then ask to speak to someone higher than the girl at the turn style. She asks the guy walking past us. Who says he can get me a spectator pass. So we walk all the way back to the front of the funplex just to be told well upgrading my wrist band is cheaper than a spectator pass, so i should just do that. A speactator pass is more than that??? You are charging me to sit and watch my child! I do not even have a bathing suit with me!
I think it is absolutely a cash grab, especually when i am just sitting watching my child. Yes, u may have gotten the free band, but i spent over $700 on a birthday party. Which was disappointing as well. I will not come to this establishment again, and i will not recimmend them to anyone.

Timiko Stallings
Reviews 1

We had a great time! It was my son's birthday so it was all about him being happy. It was good because majority of the people their were from summer day camps. Also we went during the week opposed to going on the weekend. So it worked out great for us. We did spend money on a game card even though we had a wristband for some free games. But overall it was worth it.

Ida Zoe Soto
Reviews 1

Made my daughters 6th Birthday party here and it WASN'T a great experience at all. Yes, the kids had fun but the service was really bad. Since I arrived, I had to ask for help to get the things out of my car and before that person was able to helped I had more than half of the things in the party room already. The host was friendly but constantly was interrupting me, didn't had time not even to talk to my guests. They gave me a cake that when I opened the box (with my daughters name written on the box) it was cut in slices and there was slices missing (and obviously It wasn't us) so, I complained to an employee and he brought me another cake and tells me is that better? Really??? After the party was over I had another employee that told me listen you can go to the cafeteria because we need this table for another party. I was never told that after that time I had to leave the table. Even my guests were like Wao this is horrible service. I won't do another birthday party here for sure!! I hope your experience is better than mines.

Daniel Monaghan
Reviews 1

Stopped by with the grandsons for something to do. Prices too high and much confusion about their passes. Looked the info up on line and it stated n/a for purchasing the flex pass. The young lady at the front counter was very nice. I asked for a pass to use the rides and the games. I was given 2 passes for $60 which i found out later didnt include the games. Went back later to purchase the game room pass for another $60. Cost $120 for a couple of hours of fun for my grandsons plus food. Place is a rip off for the amount of rides and the cost. Won't be back

Amber Sosa
Reviews 1

The employees were friendly and helpful. They didn't let my son ride due to height restrictions but I appreciated their concern for my son's safety to make sure he wasn't tall enough so he would be safe through out the day ! Great family place. The food was a bit expensive but it was good food we ordered the mozzarella sticks and they were delicious.

Kim Cantey
Reviews 1

My son celebrated his 18th birthday at funplex with his dad, friends and cousins total of 7. He had a great time and was exhausted when he got home. Also i purchased the souvenir cups for them and they forgot to get them they were having so much fun. I reached out to funplex via email.and Heather from funplex reached out to me with a phone call and got this resolved immediately with giving me a full refund. Thanks Heather and funplex for the great experience & awesome customer service. I would highly recommend this park to everyone who wants to have a fun time during the summer.

Bobby Tanner
Reviews 1

If I could give negative stars, it would be -10. This place is trashy. The staff and even the clientele were very disrespectful. For $45 a person, I should have considered going to a real amusement park or a zoo. I cant believe anyone would give this place 5 stars unless they work there or never actually been there. The mini golf course has rips and some green missing and the holes are full of water. Dont even try wait in line because other ignorant people will push you out of the way to cut in line and the staff does nothing about it. Most likely because they know the ones doing it. The laser tag and the bumper boats were the only good things there.

Mason Chan
Reviews 1

Visited it on a busy winter sunday, lots of people. Tried the new 4D dark ride and it was excellent and fun, the wait was only about 15 minutes. I bought the wrist band and it was great value. Kids really loves it. Staffs are helpful and nice. The only complaint was the wait time for go-cart, approx. 45-60 wait but it was fun and worth the wait.

TIp: for the bowling and laser run, on a busy day, if you want to play more, go reserve your time way ahead of time.

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About The Funplex

The Funplex is an entertainment company that provides indoor amusement park.

Address
3320-24 rt 38 east
Categories
Entertainment