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The Broadmoor

4.7· 3,791 reviews
Average ratingExcellent
4.7/ 5

Based on 3,791 reviews

580%
411%
35%
20%
14%
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What reviewers say about The Broadmoor

Generated with AI from 3,791 reviews on Trustburn · updated 38 days ago

Customers frequently praise The Broadmoor's stunning property, welcoming staff, and variety of amenities like the spa, restaurants, and recreational activities, though some note it is quite expensive.
What does The Broadmoor do?

The Broadmoor is a destination resort in Colorado that offers picturesque mountain views, luxurious accommodations, and a range of services and amenities.

What are the most common complaints about The Broadmoor?

According to the critical reviewers, the most common complaints are that the property is overpriced for what it offers, and there are isolated concerns about rude staff behavior, health and safety issues, and maintenance problems such as black mold.

AI-generated from reviews on this page. Verify anything important with the company directly.

Kathy Kim
Reviews 1

I had a spectacular experience at the Broadmoor. I got engaged there and I can't even explain how great the customer service was. We booked a room in Broadmoor west and they even upgraded our room for us! Dinner at the Penrose room was also amazing! Thank you so much!

Kathrine Gray
Reviews 1

We went to the Italian restaurant for our anniversary, and everything was absolutely amazing. It was a gorgeous night, the food was outstanding, and every employee we interacted with from the moment we walked in the door was extraordinary. Thank you for a wonderful memory!

Lisa Flagg
Reviews 1

One of the hidden gems of Colorado Springs. The entire property and surrounding neighborhood is stunning, serene and inviting. With a recent update to the lounge area there s now even more space to enjoy a coffee by the fire or play a game of chess. The staff is friendly and helpful. Love getting a drink and going for a stroll around the lake. The Italian Lago restaurant on the back side of the property is the most authentic Italian food we have even had besides that of actual Italy. Grab a Negroni and a view outside and you ll be loving life!

Tommy Lynn Calhoun
Reviews 1

Probably the coolest luxury hotel I ve been to thus far. I loved running alongside the lake in the mornings to burn off the Amazing dinners here and they have a wonderful spa and gym as well. Definitely would recommend others to take the time and hike seven falls, it s mostly paved and has a cute little restaurant hidden. How everything is carved into the mountainside with the waterfall is also one of a kind. Within the hotel walls my favorite gem was the library next door to the ballroom - makes you feel like you re living in Beauty and the Beast.

Tony Chien
Reviews 1

The hotel was top notch and their service was excellent. The room was clean and comfortable. Food served in the conference room was delicious. The hotel was easy to find. The staff will try their best to meet your need. This is one of the best hotel in Colorado Springs.

Sierra
Reviews 1

The Broadmoor is amazing. Breath taking views from your hotel room, beautiful grounds, amazing amenities, and wonderful staff.
Highly recommend staying at this historical landmark. Great places to eat, golf, hike all within a short walk.
The pool is amazing and eat restaurant is unique and guaranteed an amazing meal.

Charlotte H
Reviews 1

It is a very beautiful place. We went to see the Christmas lights and it was absolutely worth it! This year didn't have as many lights as last year, but it was still gorgeous. The only issue was the incredibly rude staff at the coffee shop in the hotel. They were annoyed that we ordered a pastry with our coffee. Other than that, it is a place to see!

Tammy Mannion
Reviews 1

An absolutely beautiful place.
Wonderful staff.
Lovely grounds.
Service is impeccable.
I was a little disappointed we were in the main building and we had scaffolding out side both our windows with workman on them all day. So we could not open our curtains and the language was a bit harsh at times.
Not what I would expect at the Broadmoor especially at those rates. I do not believe those rooms should have been used during their repair.

William Gouge
Reviews 1

The Broadmoor was spectacular. The people were so nice there. The employees knew my name wherever I went. It's a big property and I got lost a lot but there was always someone there to help me. I would highly recommend the Broadmoor they are really Five Star 5 diamond.

Stephen Prejean
Reviews 1

EXTREMELY RUDE PIANIST AT THE GOLDEN BEE! My young millennial friends and I make really good money and went on a Friday night expecting to open up our wallets for the high level of professional service that the Broadmoor and it's employees normally offer. The waiting staff was professional and friendly, but the pianist managed to sink our entire night with rude, under his breath, comments while we sang along to his rendition of old 60's songs. We were celebrating our colleague completing her master's program at 23 and were content on enjoying a few yards and singing along, enthusiastically. However the pianist routinely made snide comments about our singing ability even though we were the only ones to sing along with him the entire night, continuously tipping him, and trying to liven up an otherwise stuffy atmosphere. If you're a retired old timer maybe this is your place to be where enthusiasm is discouraged on a Friday night at 10pm. Highly discourage millennials with money to go. Much better places downtown to spend a whole lot of money.

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About The Broadmoor

The Broadmoor is a legendary destination resort in Colorado with picturesque mountain views, luxurious accommodations, and unmatched services & amenities.

The Broadmoor is a world-renowned destination resort located in Colorado Springs, Colorado. This legendary resort has been providing guests with exceptional service and unforgettable experiences for over 100 years. The Broadmoor is situated on 5,000 acres of stunning mountain landscape, offering breathtaking views of the surrounding area.

Accommodations at The Broadmoor are nothing short of luxurious. Guests can choose from a variety of rooms and suites that are elegantly appointed with high-end furnishings and modern amenities. Each room features plush bedding, flat-screen TVs, complimentary Wi-Fi access, and spacious bathrooms with premium toiletries.

In addition to its luxurious accommodations, The Broadmoor offers an array of services and amenities that cater to every guest's needs. From fine dining restaurants to casual cafes and bars, there is something for everyone at this resort. Guests can also enjoy world-class golf courses designed by some of the most renowned golfers in history or indulge in a relaxing spa treatment at the award-winning Spa at The Broadmoor.

For those looking for adventure or outdoor activities during their stay at The Broadmoor, there are plenty of options available as well. Hiking trails wind through the mountains surrounding the resort while fishing enthusiasts can cast their lines into one of several nearby lakes or streams.

The Broadmoor also offers a range of event spaces suitable for weddings, corporate events or any other special occasion you may have in mind. With over 185k square feet dedicated to meeting space alone - including ballrooms that can accommodate up to 3k guests - this resort has everything you need to make your event unforgettable.

Overall, The Broadmoor is an exceptional destination resort that provides guests with unparalleled luxury accommodations combined with unmatched services & amenities set against picturesque mountain views making it one-of-a-kind experience not found anywhere else in Colorado Springs!

Address
1 lake avenue
Categories
Hospitality