Update: After leaving the previous review, they contacted me which was nice to finally have some questions answered. So they get an additional star for that. That being said, I was treated as though there was not ever an issue, saying that on their end everything looked good. Conveniently though, fr...
We've been working with solution reach for a few years now and had switched because of the features they offered at a lower price. We have since been calling on many occasions because of coding problems. They are always nice about it and the staff feels genuine when trying to get things up and runni...
I would agree, this company is a rip of artist.
We signed a contract with them in 2017 paying $350 for text message appointment reminder. They kept on automatically renewing our contract. On January 01 the doctor passed away and since then we have closed the practice but after calling them in Febru...
Very difficult to get rid of them! No respect for cancellation requests. They hold you to your contract which they renew automatically, even if you request to suspend prior to renewal. They retain subscribers with shady business practices and fine print, rather than innovation and value.
We have been trying to get a refund for money automatically withdrawn from our account. It is as if Solutionreach Inc has fallen off the earth. No response no effort. We are so glad we did not move forward with this company. Very sorry for the quality of care they offer. BEWARE....
Terrible customer support. I lost thousands of dollars in production on my schedule. The system appeared to be sending out messages even individual communications. They were showing up as delivered on my end but patients were not receiving them. I have been trying to cancel for 2 weeks and am always...
Quality has definitely declined. We have been with solution reach for years but we will not be renewing. We have 2 office running 2 different practice management software and the same problems at both. Patients aren't getting reminders, if a patient reschedules it give them their old appointment tim...
I recently got some help from Ben at solutionreach. He was so fantastic and helpful! He took the time I needed, explained things clearly, and answered all my questions! It's so great to work with solutionreach because they're so willing and to answer questions and help figure out the best way to do ...
I recommend Solution Reach solely based on their previous ability to perform a great service for an automated reminder solution. Although, I will say, in the past several weeks the customer service and performance has been lacking. I would hope that this is only temporary and will be fixed and resul...
Stay away from these crooks. By far by far the worst company. If you own a medical clinic and are looking for appointment reminder service this company is not the one to choose. We were tricked into signing a 12 month contract which then turns out to be 18 months. With too many hidden fees. Their cu...