Quality has definitely declined. We have been with...

Quality has definitely declined. We have been with solution reach for years but we will not be renewing. We have 2 office running 2 different practice management software and the same problems at both. Patients aren't getting reminders, if a patient reschedules it give them their old appointment time. Sometimes it sends the completely wrong time. They have remoted in multiple times to fix the problem but it still keeps happening.