Smith Management

4.1 · 170 reviews
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DA Paddles
Reviews 1
2020-09-28 05:48

We have been trying to get our board to get rid of...

We have been trying to get our board to get rid of Smith Management for months. Our fees go up every year and our building looks awful. No fresh paint or carpet in at least 10 years. The outside is even worse. Weeds grow all summer and everything around the buildings always look overgrown. The cl...

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Christy Jacks
Reviews 1
2020-09-27 21:16

I have been calling for 2 weeks and haven't been a...

I have been calling for 2 weeks and haven't been able to actually speak to someone besides the front desk. Tracy at the front desk is rude and Erin the account manager is awful. I would NEVER have her interacting with customers. She knew I was frustrated and had called in 4 times prior to talking to...

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Jeanne Angell
Reviews 1
2020-09-24 03:57

Crystal Darrow took great care of us for many yea...

Crystal Darrow took great care of us for many years as our property manager, and Robin Juergens has done a great job stepping in the role this past year. Robin is so organized and responds quickly to issues. We're lucky to have her working with us.

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Leon Chow
Reviews 1
2020-09-15 07:55

I am the landlord of a house and I had a car accid...

I am the landlord of a house and I had a car accident due to the frozen weather in December 2016 which caused my Mercedes lost one wheel. And I parked my car at my parking lot in the front of my house waiting for the insurance company come to invesgate. The smith management group told me my car will...

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Sarah Lewis
Reviews 1
2020-09-14 09:08

The worst management group I have ever worked with...

The worst management group I have ever worked with. Very rude individuals. No communication! They do not manage anything! People are doing what they want, when they want and no one is doing anything about it! Our whole community is falling apart because these people are not doing their jobs!!!

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Courtney Kubiak
Reviews 1
2020-09-13 17:05

The increase in fees paid for the decrease in qual...

The increase in fees paid for the decrease in quality and quantity of work done is extremely frustrating. Issues and concerns are only addressed including responding to tenants via phone or email, if Robyn deems it worth her time. When they fail to follow through with things they won t take the re...

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mike brauch
Reviews 1
2020-09-12 20:12

Crystal M. has done a very nice job at Baywood Vil...

Crystal M. has done a very nice job at Baywood Villages when I have needed help or direction. She is prompt and professional. We missed her attributes and care while she was not assigned to our neighborhood. She's back, and that's a good thing!
Mike Brauch
Baywood Villages

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Greg Crowder
Reviews 1
2020-09-11 23:05

I just wanted to comment on how professional and e...

I just wanted to comment on how professional and efficient Kimberly Miller has been to work with at The Smith Management Group. Her attention to detail helps us serve the many communities she is involved with at a high level of satisfaction for the residents needs.

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Leonard Douglas
Reviews 1
2020-09-05 22:57

Joyce Gross is the manager of our complex. With h...

Joyce Gross is the manager of our complex. With her vast experience she has been a valuable asset to incoming officers of our association. She quickly adjusts to each new presidents and response as quickly as possible to their needs and requests.

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Jeff hot
Reviews 1
2020-08-27 12:57

I called Crystal Darrow who is in charge of the co...

I called Crystal Darrow who is in charge of the complex my Mother lives in to discuss a couple issues. She agreed to meet me the next day, took pictures of the issues and assured me they would be dealt with very quickly. Crystal was a pleasure to work with, and I know my Mom s home is managed by a...

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Larry Steinman
Reviews 1
2020-08-22 20:43

Crystal McFarland is a pleasure to work with. Work...

Crystal McFarland is a pleasure to work with. Working for a property management company is a thankless job where all the residents think you work for them not the HOA trustees.

Crystal is on the ball and extremely responsive.

Thank you!!!

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Lisa Survillo
Reviews 1
2020-08-19 12:03

I wanted to say that I was extremely pleased with ...

I wanted to say that I was extremely pleased with the professionalism and friendliness when I was working with Blannie. She was awesome to work with and I look forward to working with her in the future. Blannie is definitely an asset to your team.

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Jean Schifferdecker
Reviews 1
2020-08-17 11:52

Ashley O'Dell, Community Association Manager made...

Ashley O'Dell, Community Association Manager made my transition to condo life smooth. Ashley is attentive to my requests and always responds in a timely manner. Crystal McFarland went beyond helpful when I was anxious to confirm HOA payment options. My compliments to the entire SMITH TEAM. Grea...

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John S
Reviews 1
2020-08-12 04:12

Their uneducated/inexperienced staff make poor and...

Their uneducated/inexperienced staff make poor and strong recommendations to boards. They help produce a biased budget that unreasonably overestimates future costs in order to justify increased HOA fees. Their ability to manipulate boards is their biggest threat. They appear to have conflicts of int...

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barbara walton
Reviews 1
2020-08-05 08:17

Our property manager, Anne Riechers, promptly answ...

Our property manager, Anne Riechers, promptly answers all owners' requests with knowledge, courtesy and respect. She provides expert and knowledgeable information to us board members. Many times she has given us valuable direction and provided many learning experiences in which we have grown as bo...

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Sam P
Reviews 1
2020-08-04 19:31

This company doesn't take electronic payments from...

This company doesn't take electronic payments from banks. Their online platform doesn't work correctly - it withdrew $900 from my account. To get the money refunded it took over two months. I don't want to use their online payment system and their only option is to pay with check or money order. Thi...

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Patricia Hull
Reviews 1
2020-08-01 16:20

Crystal McFarland is a credit to Smith Management....

Crystal McFarland is a credit to Smith Management. She has been responsive and easy to work with. Each time I have contacted her about a concern of my husband and mine, she has responded quickly and kept us informed and brought things to a favorable resolution.

I would also like to mention Joyce ...

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Walter Bilgram
Reviews 1
2020-07-28 14:33

Getting approval for improvements (I am replacing ...

Getting approval for improvements (I am replacing a deck) can be a pain but very necessary in order to maintain high neighborhood standards. Ashley O'Dell of the Smith Management Group stuck the required guidelines and did a great job facilitating the process

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Donna Luster
Reviews 1
2020-07-24 18:07

As a Title/Real Estate professional, we work on de...

As a Title/Real Estate professional, we work on deadlines constantly, however, occasionally, something slips thru the cracks....it is inevitable. Today that is exactly what happened. Jennifer Andrews with Smith Management saved my butt and in doing so, my file is closing on time. Thank you Jennifer,...

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Orabuntu-LXC
Reviews 1
2020-07-23 20:59

Ashley O'Dell is my only contact so far at Smith M...

Ashley O'Dell is my only contact so far at Smith Management Group. She is an outstanding resource. She obtains timely replies to my requests regarding our second residence in the Lin Capri Condominiums, and she always offers useful and accurate guidance on the best course of action for any matter ...

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N Rose
Reviews 1
2020-07-23 06:53

I wish it was possible to give a 0 star review. I ...

I wish it was possible to give a 0 star review. I have dealt with issues with Smith as a both an HOA board member and as a resident and have nothing positive to say. Their reps will be very friendly and act like they will help but unfortunately the company isn't set up in a way that backs it up. If ...

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Angela Kasmarzik
Reviews 1
2020-07-16 12:04

Jennifer is absolutely fantastic to work with. I w...

Jennifer is absolutely fantastic to work with. I was in need of documents to be rushed and she politely and professionally assisted with the request and walking me through all processes. I will now be able to close my loan on-time thanks to her! Very impressed and looking forward to working with her...

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Daniel Tabby
Reviews 1
2020-07-15 07:57

Writing this with a fake account due to fear of re...

Writing this with a fake account due to fear of retaliation. This management company has falsely accused a family member of actions they did not commit, supported by one of the worst communities of people I have ever experienced. If you value decency in a property management company, and also your n...

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Laura Huff
Reviews 1
2020-07-13 11:52

Their accounting staff was very helpful in reversi...

Their accounting staff was very helpful in reversing an incorrect withdrawal for association dues after we sold my deceased father's condo. We had to supply the proper documentation then they were very willing to help. We appreciate the professional service we were provided.

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Paris Vassallo
Reviews 1
2020-07-07 16:46

This place is great. Blannie was our onsite manger...

This place is great. Blannie was our onsite manger and she was so helpful. Unfortunately they changed property managers but I still ask her questions all the time and she is so very helpful even though she no longer works at our condos. I can t say more wonderful things, especially when someone is w...

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Greg Davis
Reviews 1
2020-07-03 13:39

I want to give a huge shout out to Jennifer Andrew...

I want to give a huge shout out to Jennifer Andrews at Smith Management who displayed a great sense of urgency and professionalism in helping me out today.
Because of a miscommunication between realtors, we found ourselves without a resale document 2 days prior to closing. I reached out to Jennifer...

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Mike M
Reviews 1
2020-06-24 10:35

Horrible company. They never answer phones. Never ...

Horrible company. They never answer phones. Never return calls and never reply to emails. I'm really not sure what they do except go to meetings and go out to lunch. My association dropped them and it's easy to see why. Once I had to drive there because I couldn't get hold of them for a simple form....

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Lonnie Brown
Reviews 1
2020-06-22 18:06

Smith Management has been managing our condo for t...

Smith Management has been managing our condo for two years and nothing gets done. This is tge worse our Condos has looked in years. The workers stand around and talk and nothing is completed. When you call our manager she never answers and when you leave a message she never returns phone calls!! We ...

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BONNIE DIAMOND
Reviews 1
2020-06-20 05:36

Joyce Gross of Smith Management Group is the Commu...

Joyce Gross of Smith Management Group is the Community Manager at the villas where my mom lives in Crystal Lake Park. As an original owner, my mom has lived in this subdivision for over 35 years. Joyce has been the Community Manager for the last twenty. My mom and stepfather always loved living t...

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John Hessler
Reviews 1
2020-06-05 21:59

I have worked with Julie Ker for many years on the...

I have worked with Julie Ker for many years on the Mansion Hills Condo board. In fact when we thought Julie was leavingSmith, the Mansion board considered changing management companies.
When she returned we immediately requested her assistance.
Julie knows our property and is a great asset in guid...

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Thomas Claus
Reviews 1
2020-06-02 07:30

Crystal Darrow has shown a determination and attit...

Crystal Darrow has shown a determination and attitude to deliver the best service to her communities, vendors and coworkers. This a detail oriented business based on quality relationships. Crystal builds relationships that assist when the details get complicated and creative solutions are required.

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Michael Ellis
Reviews 1
2020-05-26 12:01

Yesterday I received an invoice from Smith for an ...

Yesterday I received an invoice from Smith for an assessment we had previously paid. I called to object and Crystal McFarland answered the call. She was a breath of fresh air her pleasant personality and bright smile , even over the phone changed my whole attitude and allowed me to listen and accept...

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Paula A
Reviews 1
2020-05-22 01:54

While we have been working with Robin Juergens for...

While we have been working with Robin Juergens for only six months, she has become very knowledgeable about our property in a relatively short time. Robin is a professional, reliable manager of our property. She has a strong background in property management and continually provides sound advice a...

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oneto liveby
Reviews 1
2020-05-21 03:03

Jan Bocskowics has been 5 star in every aspect of ...

Jan Bocskowics has been 5 star in every aspect of everything we have worked together on since 2007. She has always taken care of me in some of my most craziest moments but the most important thing is we always have a lot of fun and laughter in whatever we do. We have accomplished SOOO much in all ...

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Karen Felder
Reviews 1
2020-05-17 22:43

I think that Smith Management Group is pretty dece...

I think that Smith Management Group is pretty decent as condo management groups go. The services that they provide or coordinate (landscaping, snow removal, repairs, etc) seem to be done to our expectations. I've put in repair requests and have had them answered promptly. I just called with a que...

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Laurence Lewis Sr
Reviews 1
2020-05-16 03:30

Our contact at Smith Management Group, for Bridgew...

Our contact at Smith Management Group, for Bridgewater Cove Condo's, is Project Mgr. Ashley O'Dell. Ashley is a true professional. She is very responsive and capable of handling any issues that may come up. She has great follow through and keeps us informed and updated on the issues at hand. Thanks...

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SA Diamond
Reviews 1
2020-05-14 05:14

I haven't had any interaction with the management ...

I haven't had any interaction with the management group, my parents live in a first floor condo in Ballwin. The grounds are nice, but the building itself is run down. Paint peeling from the front door and some areas of the garages, walls and carpet really old and dingy. They told us they are pain...

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Elizabeth (Short) Schenk
Reviews 1
2020-05-08 19:12

I have known Crystal Darrow for over 15-years. I ...

I have known Crystal Darrow for over 15-years. I worked with her all the time when I was on the Carlyle Townhome Board for 6-years and many times since. She is a pleasure to work with and has always addressed my concerns and requests immediately. Crystal has helped make Carlyle Townhomes an outst...

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