Christy Jacks

Review of Smith Management

I have been calling for 2 weeks and haven't been a...

I have been calling for 2 weeks and haven't been able to actually speak to someone besides the front desk. Tracy at the front desk is rude and Erin the account manager is awful. I would NEVER have her interacting with customers. She knew I was frustrated and had called in 4 times prior to talking to her and as I was talking to her she kept laughing, which was INFURIATING!!!! I have never had the horrible service that Erin gave, I asked to speak to her supervisor and she said she was the supervisor. If that is true, Smith is in trouble, she will do nothing to make a customer happy, in fact she enjoys a customer being upset.