SingTel

3.6 · 455 reviews
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Peter Gordon
Reviews 1
2020-09-27 22:37

Very disappointing. Went to collect $50 hi!tourist...

Very disappointing. Went to collect $50 hi!tourist twin SIM pack purchased on line. Was told they don't sell this product any more although still shown for sale on their website. After 45 minutes told they would refund the purchase price in 3 plus weeks time. Not a happy customer!

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Keith
Reviews 1
2020-09-27 17:35

Cool, chill place. Has a nice concept here, iPads ...

Cool, chill place. Has a nice concept here, iPads or some Android tablet able to use while you wait for your turn. Has a large showcase of every phone and accessories selection as well. Best SingTel customer service around, other outlets are trashy.

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Linus S
Reviews 1
2020-09-21 12:13

The effort just to return the SingTel box is atroc...

The effort just to return the SingTel box is atrocious. Access to building is difficult if you are parking. Their time taken to just complete one return box is bloody long. Buy easy but return really difficult. Seriously will consider swapping internet provider

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Alper Aytac
Reviews 1
2020-09-17 11:22

I have seen many telecom providers in my life, som...

I have seen many telecom providers in my life, some have been good, some satisfying, and then there is a veeeeery loooong gap, and there comes singtel... They can be glad that they have a monopoly here in a protected market, otherwise they would be broke in a year max... I have never seen a comparab...

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Shaufi Saudi
Reviews 1
2020-09-16 02:00

Pleasantly renovated...again. Seems that everytime...

Pleasantly renovated...again. Seems that everytime I come to recontract my line, the place has been renovated anew. Place feels more like a cafe than a service centre.

Service was prompt and friendly. There are ample staff readily waiting in the wings to assist customers who step into premises, e...

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Cheryl Ann Chong
Reviews 1
2020-09-13 00:03

Okay so I get that the Singtel staff here works ha...

Okay so I get that the Singtel staff here works hard and they ve had their fair share of verbal and even physical (saw an old man hit a Singtel staff here months ago) but Singtel itself is a nightmare and the systems they have in place are incomprehensible. They advertised via a direct mailer rece...

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Shirin Chan
Reviews 1
2020-09-09 09:25

No person to person eye contact just talked thro a...

No person to person eye contact just talked thro an ipad. The staff online behaved like she was talking thro the phone. The cubicle was so small. I had 2 spine operations & have not fully recovered yet so i found it difficult to get in & out of that cubicle The table top also so small cannot place m...

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Alonso Carral
Reviews 1
2020-09-02 03:34

I came to solve a billing problem and was given a ...

I came to solve a billing problem and was given a remote person who was not able to see the papers needed and could no call a supervisor, wanted to make an other appointment when it was imposible since my line was disconnected! Not very helpful nor efficient!

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YJY 114
Reviews 1
2020-08-24 16:16

Went there to get a iphonex and service is quite g...

Went there to get a iphonex and service is quite good. They provide some entertainment such as tv channels to watch while waiting. There are also sample phones for you to try before purchasing them. Large space to prevent the place from getting to crowded. Went there during a Saturday and the servic...

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chew ming
Reviews 1
2020-08-22 04:04

Poor receptions for visitors. Visitors suddenly fa...

Poor receptions for visitors. Visitors suddenly faced with strange type of arrangements of furniture n don't know where to go or whom to approach.
Later ,visitors are supposed to meet customer officers facing a tablet!
Vanues are not properly indicated. It's a No.1 maze!.

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Ling Chun Tai
Reviews 1
2020-08-19 08:52

Waited over 3.5h for my replacement sim card to b...

Waited over 3.5h for my replacement sim card to be activated and still waiting, was told to take 10min to activate. The 1688 hotline is not helpful, called 4 times, long wait to get to talk to CSO every time, keep saying talking action but nothing happened. Apparently, the are supposed to get "back...

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Alvin S
Reviews 1
2020-08-18 17:02

Interesting user experience they're putting out he...

Interesting user experience they're putting out here. Waiting time was half hour on a Sunday afternoon. Couldn't figure out how to obtain a priority queue as a Prestige customer but the normal waiting time is acceptable. Agree with a previous review that the less tech savvy customer will find it a b...

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Sean Mark
Reviews 1
2020-08-12 13:28

Poor coordination between staff and customers. I a...

Poor coordination between staff and customers. I asked for a queue number but was told that I don't need one and to just approach the counter. The guy at the counter then asked for my queue number, and when I went back to the first staff, she then said yes you need a queue number!!

Singtel is not...

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