I don't know why you have a ticketing system, no one takes notes, or reads the notes that are in the ticket. I specifically tell them don't call the store, they call the store. As an IT Professional for the last 20 years, I would hire my cat to do support before I would use this company.
I have been waiting over 48 hours for a 'technician to be free'. This company literally has worse customer service than the Nazi Party.
Sicom Systems rules! I used to work there as a contractor. I learned more about Linux and about technical support in conjunction to finding ways to help the end user, which was Burger King franchise owners.
Buyer Beware.
We purchased this product and the salesman definitely over promised system functionality.
Only after writing a letter to the CEO did the company want to honor what was sold to us.
Ready for go live and now the company wants to charge 2.5x what it costs for hardware and they wo...
Good place to work. Competitive pay and benefits. I really didnt know much on Linux before starting here and now I'm writing my own linux coding. Just dont expect to come into this job with microsofts certs under your belt and expect to use any of them except maybe a networking cert.
They handle our digital menu boards in our stores. I ve had a ongoing problem that they only temporarily fix. I have called over 20 times in a span of two weeks and everytime they say all the technicians are busy and will give you a call back as soon as they can and they never call back. I ve cal...
No one in sicom has the mental capabilities to answer a phone, respond to an email, or do any other general thing a business that provides tills should be able to do. Expect to sit for an hour and a half with the same ringtone over and over.
Your software is a joke your technical support is twice as much of a joke
Wish I could give you less than one star if you guys reimbursed me for lost sales I'd be rich enough to start up my own POS company