Sheraton Sofia Hotel Balkan

4.2 · 813 reviews
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plamy happy photographer
Reviews 1
2020-09-25 11:07

To put it mildly, a disgusting hotel! It was built...

To put it mildly, a disgusting hotel! It was built in 1956 and since then nothing has changed yet! The television has terrible quality and few channels. The room is dark. The pillows are too soft. We were accommodated on the floor where the repairs were being made, and as a result, from the morning ...

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Karsten M
Reviews 1
2020-09-22 20:05

Overall charming house and friendly staff. They ha...

Overall charming house and friendly staff. They had nice Christmas decorations and even a small market with cookies. However, while we probably had the cheapest category, that we were woken up at 730, 8 am by the laundry carts being dragged and banged across the hall while staff was chatting away wa...

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Anna Grancharova
Reviews 1
2020-09-21 12:28

Top location, good service and charming style - th...

Top location, good service and charming style - the former Sheraton remains one of the best venues for events. Some of the rooms are in need of modernization, parking in front and insolent drivers are less irritating, but hopefully the new project to repair the station hotel to shine in the new envi...

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Rosi und Torsten
Reviews 1
2020-09-21 00:04

You always have to evaluate a hotel as such and th...

You always have to evaluate a hotel as such and the price / performance ratio against the background of the country. But in 2020 Bulgaria will no longer be a country where converted into EUR everything is "almost free". And if you book a 5-star hotel in the capital of an EU country with Mariott and ...

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W F
Reviews 1
2020-09-17 12:10

+++ great location (cathedral, underground, shops,...

+++ great location (cathedral, underground, shops, ...)
+++ ambiente like a grand hotel
--- breakfast not global
---- service really bad, lot service people, talking to each other, avoiding contact to guests, english skills on low level
++ freindly staff at front desk

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Wallace Bachman
Reviews 1
2020-09-16 17:37

This is a great place to stay. The location is exc...

This is a great place to stay. The location is excellent and the bar and dining rooms are open long hours and are very comfortable. I don t know that it s truly a 5-star hotel, however. The spa and fitness room are very disappointing. The food is decent, but I expected better. The menu is small, w...

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Tobias
Reviews 1
2020-09-16 13:24

"Luxury Collection" is a misleading branding for t...

"Luxury Collection" is a misleading branding for this property - "opulence collection" would be more appropriate! According to the plaque in the elevator, the interior must date back to 1985 at least, and it's classic Stalinist style opulence. The rooms are fit for a king. So much for the good part ...

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Aram Hovsepyan
Reviews 1
2020-09-15 03:42

This is not a 5* luxury hotel one would expect. Ro...

This is not a 5* luxury hotel one would expect. Rooms are rather shabby, you can see broken things all over the place. Perhaps the worst of all is the cigarette smell all over the place despite the hotel being officially smoke free.

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Matthew Vincent
Reviews 1
2020-09-14 17:44

Classical, luxury hotel, complete with marble stai...

Classical, luxury hotel, complete with marble staircases, and large chandeliers. Friendly staff, and good food served in the restaurant. Mini bar is steep like most hotels ( 14 leva for a coke! ), and my swipe card to my room failed on 2 separate occasions, but otherwise excellent. Location is perfe...

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Ander PerezBlanco
Reviews 1
2020-09-14 10:35

This not, I repeat, this is not a Luxury Collectio...

This not, I repeat, this is not a Luxury Collection hotel, not even qualifies as 3 star hotel. Yes, the front desk staff is great, helpful, professional and friendly (Veronika and Yohan as an example) but that's it.
Rooms musty and old (had to change rooms). Noise everywhere because of renovations,...

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Vivek Tomar
Reviews 1
2020-09-13 14:20

Hotel and rooms are grand but lighting in the room...

Hotel and rooms are grand but lighting in the rooms is terrible. The bad lighting gives a very gloomy feel. Breakfast area is nice to sit but food and service are below average. Location is super. The hotel is in the city center so there are loads of shops and restaurants around.

The hotel is rec...

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Ben Price
Reviews 1
2020-09-13 02:16

Hotel should have been better! It's currently bein...

Hotel should have been better! It's currently being renovated which is a good thing. But for some reason they saw fit to put me in a room with no coffee and tea making facilities. I asked them about this as the details suggest this should be available in all rooms. The response I got was that my roo...

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Aika Da
Reviews 1
2020-09-10 18:02

The building is old and needs renovation. The room...

The building is old and needs renovation. The rooms are very hot and while in the hotel's public areas there was air conditioning when we asked the reseption for air conditioning in our room did not work, we were told to open the window. Certainly the rooms need better cleaning. Breakfast was satisf...

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Mariya Trascorsi
Reviews 1
2020-09-07 18:56

Fake customer transfer offers after you enter your...

Fake customer transfer offers after you enter your credit card information + 50% without notifying you and the explanation is pointless. Room with the smell of old closet, idle lighting, contacts and coffee machine. The building is unique unfortunately with no maintenance. 100% disappointed.

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marco dulcetti
Reviews 1
2020-09-06 17:46

Excellent hotel, central location and great price ...

Excellent hotel, central location and great price for what it offers, friendly staff and view from the very nice room, the only drawback are some stucco work inside the room that made it look like a standard hotel b, if one does not look at these things though will find the best hotel in the city in...

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Vess Bakalov
Reviews 1
2020-09-06 00:54

I stayed here a while ago and wanted to give this ...

I stayed here a while ago and wanted to give this hotel another try. I was very impressed. The staff are very professional. The rooms have been updated while still raining that old world charm (I am not a great fan of the style, but it is done well). I think currently this is the top value for t...

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Indian British Asian African Food Bulgaria Romania
Reviews 1
2020-09-02 07:43

Always been here for events and functions. The hot...

Always been here for events and functions. The hotel has very impressive customer service and when ever asked at the reception for information they have pulled it in a few seconds.
Keep up the great work and wish you the best

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Sophia Belba
Reviews 1
2020-09-02 01:09

Special credits to the staff. All the people at th...

Special credits to the staff. All the people at the reception, at the concierge (Special credits to Tsvetin) were so polite and helpful. I am looking forward to going back after the extreme renovation. Amazing breakfast, excellent location,

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Boutros Lama
Reviews 1
2020-08-26 21:35

Quaint and central. Lovely halls and good service....

Quaint and central. Lovely halls and good service. Rooms are well equipped and large. Hidden angles of tubs are filthy and need more attention and maintenance. In addition, it needs to be modernized to become environment friendly, an example: electricity doesn't turn off when the room is empty.

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