"Luxury Collection" is a misleading branding for t...

"Luxury Collection" is a misleading branding for this property - "opulence collection" would be more appropriate! According to the plaque in the elevator, the interior must date back to 1985 at least, and it's classic Stalinist style opulence. The rooms are fit for a king. So much for the good part of the experience. The service, unfortunately, is not luxury style - when I checked in, several pieces of trash were strewn on the bathroom floor, and several days later some of it still was around. On one day, the room wasn't serviced at all - when I complained after 5 pm, reception said they would send someone but three hours later, the room still wasn't cleaned. The gym has useful Technogym equipment to sustain a workout regime for a few days but looks more like a nuclear shelter or laboratory than a gym, and when I accidentally touched the window of the door to the sauna, it was so sticky that I assume it wasn't cleaned in a year or more. The executive lounge is very small and the food and drink is just ok - e.g., they have an espresso machine using capsules but they only stock 6 capsules at a time, so you may find yourself without any capsules or only decaffeinated ones. No cappuccino either, not even for breakfast. Most of the doormen are quite surly - when I asked to store an item, there was no doubt about how displeased the gentleman was with my request. Finally, laundry is a rip-off - nowhere else is the cost of washing a single shirt 1/7th of the room price!!!

They obviously are aware of this, hence the saving grace is the price. Depending on what other properties you look at, you might get ok value for money in an excellent location - however, if you are looking for luxury, you are better off looking elsewhere!!