More better service.
I don't understand how they are still in business ...
I don't understand how they are still in business being across the street from the Marriot. I have had better experiences at the Red Roof Inn! Very outdated, we had an old box TV in our room and the rest of the room was pretty dark and gloomy even with all of the lights on and there was nothing spec...
It looks like a beautiful hotel but I didn't get t...
It looks like a beautiful hotel but I didn't get to spend too much time there.
Location
Went here for MEPS. It's alright.
Parked there. The parking garage was supposed to b...
Parked there. The parking garage was supposed to be $18 for the day. When I left the machine said "card cannot be read." And charged me $27 for some reason. It was finalized before I could do anything.
smh
I was here for a conference. Parking was extremely...
I was here for a conference. Parking was extremely expensive but otherwise the hotel seemed very nice.
Not terrible
Clean and freindly. My room was facing the highwa...
Clean and freindly. My room was facing the highway. Didn't sleep well from highway noise!
Excellent service though. The staff is fantastic.
Nice staff, clean rooms
great room. only complaint is that the room smelle...
great room. only complaint is that the room smelled a little bit musty.
Very nice rooms and staff. It s a very old buildin...
Very nice rooms and staff. It s a very old building with older decor but set up well. The bathrooms and rooms are newer. Marriot will update it soon. Close to downtown, MGM, river and local attractions.
Visited for APIC conference. Nice accommodations a...
Visited for APIC conference. Nice accommodations and the food they provided was very good.
The layout of the hotel inside is very unique and ...
The layout of the hotel inside is very unique and pretty, the rooms were clean but they had no fringe. The service was amazing. We had a large work event and the indoor restaurant/ bar stayed later than their usual closing time to accommodate us. Overall a great experience!
Spacious rooms. Very comfortable beds. Friendly st...
Spacious rooms. Very comfortable beds. Friendly staff.
Very nice rooms, great bar, and great staff.
Really nice Hotel, highly recommend.
Would not recommend. Just attended a dance event w...
Would not recommend. Just attended a dance event with my daughter today, and had my parking validated to leave. We were told parking would cover a fixed charge, which was equal to the cost of my time in the garage. Upon leaving, the parking attendants demanded $7... saying things like "Look, pay me ...
It was a fun room and nice pool. Pretty much what ...
It was a fun room and nice pool. Pretty much what you'd expect
I travel a great deal. One thing I expect at any h...
I travel a great deal. One thing I expect at any hotel is that when I'm in my room its quiet. I understand that sometimes people walk through the halls and talk. I'm used to this. However, when you can hear entire conversations four floors down or screaming kids from the ballroom area three floors d...
Went their for a training. It had comfy chairs and...
Went their for a training. It had comfy chairs and nice conference rooms.
I deliver food there all the time it looks clean t...
I deliver food there all the time it looks clean the staff is courteous as far as I know the prices are adequate compared to other hotels that are comprable
Have stayed there many times and never have had a ...
Have stayed there many times and never have had a bad experience. Pub is small but great place to hang.
It was great and the staff were very warm and will...
It was great and the staff were very warm and willing to help
The staff and hotel are amazing.
Good than Merrill seminar was very informational
The hotel is nice. Good full size gym The surround...
The hotel is nice. Good full size gym The surroundings are sketchy at best. I walked around to get a bite to eat and was not impressed and often worried about the people that were around me. I was soliceted for $ several times. Very run down neighborhoods next to the hotel. Hope you have a better ex...
Nice people
Great hotel with great Hospitality
Had drinks with friends at the restaurant they hav...
Had drinks with friends at the restaurant they have their the Services great to price was okay the drinks or very strong I was happy
The Sheraton was a great hotel choice
Not a lot around but great service
Beautiful hotel, friendly and courteous staff, to...
Beautiful hotel, friendly and courteous staff, top of the line linens, uber comfy pillows and a fantastic view. I can't complain.
This is a great Sheraton set up for large events. ...
This is a great Sheraton set up for large events. The only downside is the lack of free parking.
The Sheraton has a hotel gym with a sauna and the ...
The Sheraton has a hotel gym with a sauna and the spa place is actually quite nice for a hotel gym
Nice place but parking fee
Nice and polite staff.
Amazing staff. Great room! Overall... Very friendl...
Amazing staff. Great room! Overall... Very friendly and welcoming. Some really good places to eat within a 15 min walking radius.
Nice pool and gym area
Good food, great service
Very nice, clean, comfortable, fully equipped gym.
Found the bar and meeting very nice and accommodat...
Found the bar and meeting very nice and accommodating.
Had such a elegant feel. Rooms were clean and fres...
Had such a elegant feel. Rooms were clean and fresh. Overall great stay the other night. Staff should really keep up the good work!
I attended for a Bar Association event. The confe...
I attended for a Bar Association event. The conference room was well furnished, the waitstaff was friendly and professional, and the food was delicious.
it was comfortable the staff friendly we liked it ...
it was comfortable the staff friendly we liked it nice settings also
Went to a conference here. Very nice
Air conditioning broken when we needed it most.
Very nice.
Beautiful hotel
Really enjoyed staying here
Quality hotel, great staff. Military friendly.
Clean, comfortable rooms, friendly service, great ...
Clean, comfortable rooms, friendly service, great value with group rate for the New England Fiber Festival.
Very clean, very quiet. Would revisit again on bui...
Very clean, very quiet. Would revisit again on buisness trips.
Always my first preference in Springfield, nice lo...
Always my first preference in Springfield, nice location in downtown, clean rooms and amazing service
Breakfast with Santa event was well run and very e...
Breakfast with Santa event was well run and very enjoyable
They are always very accommodating and the stay wa...
They are always very accommodating and the stay was everything i could have expected and more
We are staying for the 20th annual fatherhood conf...
We are staying for the 20th annual fatherhood conference. Beautiful view, most unique architecture. Overall a wonderful stay.
Ok place to stay. Rooms need upgraded unless you ...
Ok place to stay. Rooms need upgraded unless you are elite status. The club lounge is a little outdated and food is not worth it.
Great hotel!
I stay here for business and am Marriott Platinum ...
I stay here for business and am Marriott Platinum Elite. Half the lights and fixtures in the suite didnt work and the wallpaper is bubbling off the wall. Every time the climate control never works and they had to bring up a fan because i was told they shut off the chiller to save money. If its an...
Not much to do around the hotel, parking was confu...
Not much to do around the hotel, parking was confusing, room was clean enough, don't bother with the food from either restaurant. Side note, one of the last parts of my experience was that as I was trying to enter the club lounge for some coffee the morning I was checking out...(3 hrs before the act...
Great venue for events!
Solid hotel, friendly staff. Convenient parking. G...
Solid hotel, friendly staff. Convenient parking. Good for a conference.
Best hospitality and memorable experience for fami...
Best hospitality and memorable experience for family as well as friends!
Had an awesome time here. Clean room, friendly sta...
Had an awesome time here. Clean room, friendly staff, guest services were kind, great rates.
Super!
Nice hotel
Great rooms, good food, adequate bar, fine view. ...
Great rooms, good food, adequate bar, fine view. Harley Davidson in the lobby. Seriously cool place to stay.
Lovely place to stay!!
Asked for a second luggage rack three times after ...
Asked for a second luggage rack three times after I was told by the Bell hop to call the desk. waited 45 min. Then went to get it myself. Poor service.
Fancy and pretty, but the staff was reserved.
Stayed three nights here. Really good hotel. Seren...
Stayed three nights here. Really good hotel. Serene with courteous staff.
Staff was great. Some issues with maintenance, but...
Staff was great. Some issues with maintenance, but overall they did a good job with the conference we had there.
Rooms are spotless, staff is friendly and professi...
Rooms are spotless, staff is friendly and professional and the meeting rooms are spacious and comfortable.
Stayed for a few nights for work, food and caterin...
Stayed for a few nights for work, food and catering services were great, and the hotel was very accommodating!
Love the rooms
Very friendly staff, clean rooms, comfy beds!
Wonderful accommodations as my chorus hosted a Reg...
Wonderful accommodations as my chorus hosted a Regional Contest. I arrived early and my room wasn't ready but Jamella at the front desk understood my predicament as I needed to work and contacted her manager who approved her switching my room and accommodating me immediately. The updated rooms this ...
The room was in good shape. There was an issue wit...
The room was in good shape. There was an issue with my billing but it was resolved. The interior was beautiful.
Great hotel. Enjoyed my stay.
Outside noise was crazy. While not the hotel's fau...
Outside noise was crazy. While not the hotel's fault, did not make for a good experience. Knew there was going to be a problem when we got to the room and there were complimentary ear plugs already in the room.
Great location, well maintained.
Great location. Good staff. Dated and Noisy rooms...
Great location. Good staff. Dated and Noisy rooms (along the highway).
I did not actually stay here I was attending a gra...
I did not actually stay here I was attending a graduation across the street but visited the bar and restaurant afterwards and it was great, the food and drinks were great and the place was nice and clean.
Not special, just a regular hotel
The dinning hall was beautiful and the catering se...
The dinning hall was beautiful and the catering service was amazing and polite
Stayed two-three times. Got room #401 entitled to ...
Stayed two-three times. Got room #401 entitled to have breakfast at 12 fl club area. When i entered it, a lady who worked there shouted "Room number??!" I said "excuse me?" Hoped she will ask more polite way. Not really, nothing close to came out of her second time, same "Room number?!"
Is this ok...
Good location downtown, guest friendly.
Nice hotel w/friendly staff
Nice parking garage
No complaints. Really like the MVP bar and the roo...
No complaints. Really like the MVP bar and the rooms are super nice too. Right across the street inside the Marriot is a CVS and a Dunkin Donuts
My only bone of contention is that they have reusa...
My only bone of contention is that they have reusable glasses for water, but not for the coffee maker. Seems out of character for branding sponsored by Starbucks. Otherwise, it's great.
Nice place.
Stayed here for one night - this place is fancy! C...
Stayed here for one night - this place is fancy! Clean rooms, good food at The Picks diner, and a pleasant atmosphere.
GPS can't find it. Hotel bathroom could use some c...
GPS can't find it. Hotel bathroom could use some cleaning, there was no mini fridge in our room and when we needed a cold drink we went to the vending machine to pay $3 for a sprite that didn't end up working. Fire alarm went off during our stay. Overall it could have been a lot better
Beautiful hotel...banquet food not great. Burgers ...
Beautiful hotel...banquet food not great. Burgers way undercooked, ran out of food on multiple occassions, late start to eat. Staff was friendly.
Well run hotel with a very friendly staff.
Very nice and new. Close to the Springfield MGM so...
Very nice and new. Close to the Springfield MGM so you can walk. Terrific staff. Upgraded our room for 10 anniversary. You may want to stay here instead of the casino.