We ordered some leather sofas in October of 2015 with a promised delivery date of 20th February 2016. On the 28th of Feb we were told they had been let down by their cover suppliers so it would be delayed by 4 weeks. Now we have been told the boat couldn't dock so the delay could be another possible 2 weeks but they are unsure. Weird because I was told the sofas had arrived the week before. No helpline for complaints you have to speak to your store, which is basically full of salesmen/women who will tell you anything to get you off the phone. Its now been 7 weeks overdue and they still don't know when we will be able to take delivery of the sofas. Not good.
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Excellent service and well administered COVID restrictions.
Dire customer service from aftercare, 1 star too generous, wish I had gone elsewhere
Everything OK up to now, though I still have to receive delivery of the sofa i have purchased (November I'm told). We'll see how things pan out.
Recently ordered a bedroom carpet from the Sunderland store, a very good price with discounts for buying underlay!!
Came here on 19.2.20 I asked the man who worked there about disabled access to be spoken back to very abruptly that it's a 100 year old building so there was not much they could do about no access for wheelchairs any way the other slim guy was very helpful and kind he brought down carpet samples so we could pick and got the price down to a great offer very well spoken man and very helpful went to till where other very large guy was working with other customer now and to my horror he said to everyone why is people coming in to the shop now no 1 should be coming in now it should be quite well if that's who scs has representing them and greeting people no one will want to come here I couldn't believe he said it and clearly ment it as was very put out he had to do some work at half 4 the man who was dealing with us looked very uncomfortable that the big guy had just said that and sort of laughter it off I'm sorry scs this guy will cost you money and customers as I wouldn't want to be served by him !
Very good deals this is the second time we have bought chairs from here Spot on
Got excellent service from Keith the sales person went into great detail about my purchase left the store a very happy lady would definitely shop there again
The staff are very approachable and friendly. They give you time to look around and with their help to make a final decision. Carpets were delivered on time and fitted perfectly by Darren & ? both very pleasant and helpful. Suite was delivered today and at the time stated by John-M and Jay-C. very pleasant also and very helpful.
I would definitely recommend ScS Sunderland to my family and friends.
Thank you all, excellent service
The staff at SCS in Sunderland were great. The thing I liked most was that we were allowed to look around the shop without being pestered, it wasn't the first shop we had been too and the previous shop assistant followed us and butted in our conversation making the experience uncomfortable but at Sunderland we were left alone to browse which was great. All covid safety measures were in place and the staff were all very friendly and helpful.
Went to buy a sofa for my grandad . He new what sofa he wanted the college helped up to pick the size and which extra we wanted . We havent received the sofa yet and there upto 12 weeks but we happy with that and my grandad cant wait for the recliner
Got my carpets fitted today and they have fitted the wrong colour in my bedroom. Complete imbeciles. How you can fit the wrong colour when the entire upstairs is the same colour is beyond me! I'm paying an absolute fortune for these carpets and they go and do this! Then they tell me that it will take three working days before they even looked at the pictures I have to send, then they'll order the carpets! Absolute joke! I'm fuming!
We were looked after by a young man called Reece. He was polite and professional and helped us find everything we were looking for.
Me and my sister went into the sunderland store to order our new sofas the service we received was fantastic from Reece white he was very friendly and efficient
SCS Sunderland. No pressure sales. Staff were informative and helpful.
Very good salesman, David. Very helpful, pleasant and friendly; left us to browse in peace. Would highly recommend DcS.
Lovely staff! They were so patient and helped us through our FIRST finance
Excellent service and i am very pleased with my new sofa .100% happy with price staff and delivery team mr D Hagen and mr S Ditch made the job look easy, and delivery was on time , great team and service
Thank you ScS Gordon.
The salesman Reese was very pleasant and knowledgable couldn t have asked for more 11 out of 10
We went to SCS and were very happy with the service we received from the two young men in the Sunderland branch today they were very friendly and helpful in our decision on our purchase ,Would definately recommend.
Good service and dealt with a very nice and helpful sales man
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Get the widget for your site →About ScS Sofas
Choose from a range of leather or fabric sofas, sofa beds, corner sofas, carpets and dining furniture. All available with 4 years free credit.
ScS Sofas is a leading furniture retailer in the UK, offering a wide range of high-quality leather and fabric sofas, sofa beds, corner sofas, carpets and dining furniture. With over 100 stores across the country and an extensive online presence, ScS Sofas has become a household name for those looking to furnish their homes with stylish and comfortable furniture.
One of the key features that sets ScS Sofas apart from its competitors is its commitment to providing customers with flexible payment options. All products are available with 4 years free credit, making it easier for customers to spread the cost of their purchases over time. This means that even those on a tight budget can afford to invest in high-quality furniture without having to compromise on style or comfort.
ScS Sofas offers an impressive selection of leather sofas in various styles including classic designs such as Chesterfield and contemporary designs such as recliners. The leather used by ScS Sofas is of premium quality which ensures durability and longevity. The company also offers fabric sofas in different colours and patterns that cater to all tastes.
For those who need extra sleeping space for guests or family members, ScS Sofas has an excellent range of sofa beds available in various sizes including single bed size up to king-size bed size. These sofa beds are designed with comfort in mind so you can be sure your guests will have a good night's sleep.
Corner sofas are another popular option at ScS Sofas as they offer ample seating space while taking up less room than traditional three-seater sofas. They come in different shapes such as L-shaped or U-shaped which makes them perfect for any living room layout.
In addition to its impressive range of seating options, ScS Sofas also offers dining furniture including tables and chairs made from high-quality materials such as solid wood or glass top tables with metal frames which add elegance to any dining room setting.
Carpets are another product offered by Scs Sofa which adds warmth underfoot while adding style into your home decor. They offer carpets made from wool blends or synthetic fibers depending on customer preference.
Overall, if you're looking for stylish yet affordable furniture that will stand the test of time then look no further than Scs Sofa! With flexible payment options available on all products along with free delivery service within mainland UK (excluding Scottish Highlands), there's never been a better time to invest in quality furnishings for your home!
- Website
- scs.co.uk
- Phone
- 08007310048
- scsonline@scs.co.uk
- Address
- 45-49 villiers street
- Categories
- Retail