Had been shipping with Savo Store for a while, and i was loving it, that is until one day i ordered some items that were not that heavy but happened to be a bit bulky.
Turns out if you'd like to air ship such items, they charge you using the volumetric weight. Why? Because the cost is higher and no...
Great for shipping after online shopping from most major US online stores.
First, their customer service is top top notch. I think for me that matters more than anything. On delivery timelines, Savostore delivered my order within 8 business days. Super super impressive stuff
A friend recommended Savo Store to me a while back and I couldn't be happier. I recently my first package from the U.S which was so nicely wrapped. At every point, Savo Store team would contact me via email and provide an update of the purchased items. I loved the attention to detail which led to my...
Friendly staff. Savo has been quite reliable over the years. Seen great improvement too
Decent place. Sad they don't have a cbd office. Picked up my first package and the lady at the counter was warm and welcoming. This was my first shipment so i can't really give much feedback but I'm looking forward to shipping more through them. So far so good
The package was delivered on time and in good condition. Thank you Savo Store.
I've been shipping with Savo Store for almost 1 year now. Great customer service, reliable, honest and a very user friendly system. I've never lost an item and even where i somehow miss updating certain products, they always bring it to my attention.
Kudos to them.
I give them a 4 to challenge th...
Since i purchased and shipped to their US warehouse to having my package delivered to kenya, Savo Store's communication has been impeccable.
I didn't have a single moment of doubt throughtout the process as they kept me appraised via Email and also, i could always check updates for myself on their ...
Amazing place For shipping Amazon stuff ,price friendly
It's been three orders bought and shipped for me in the past one month and these have been handled with professional precision with promptly updates on the status of my orders. I've never been worried about any of the steps because the customer care is amazingly responsive.
I only wish Savo store w...
Savo Store is the best way to buy items online and get them shipped from Abroad to Kenya. And here is why I chose them after many of my friends recommended it.
Reasons:
1. I have to admit I was impressed with the communication, there customer care was quick and you'd receive tracking email upd...
Nothing to complain about. Excellent communication, excellent customer service and very professional.
They are prompt with emails. They kept the timelines. I will for sure use you again. You have really improved from back in the days especially with the website.
Great Customer Service!!! Highly commended!!
I've been using both the Buy & Ship as well as the Ship Only service since 2016 (I had to check my account.) Occasionally, there have been delays in delivery due to factors like weather, flights, new KRA requirements etc, but each time there has been co...
Perfect services, with Savo store you are assured of getting orders in good form as you placed them. i shipped with them recently and enjoyed updates at every stage(purchase, shipping, arrival). 5 star nothing else
they deliver to my expectations since 2015 and they amaze me till today.
I regularly use Savostore to ship my items from USA to Kenya and I've never been so happy with shipping services. I used Kwaraha before and they were just too expensive and too rude Savostores customer care is the best! Janice from USA is extremely helpful and replies to your email in less than 10 m...
I wouldn t advice anyone to use them as of now,they have become totally unreliable.Was introduced to use them as the legitimate choice for shipping orders from the US,all I ve got from them is a lot of non responsiveness,wrong quotations...something is really wrong
My package arrived before the expected date and in good condition. I am especially happy about the Mpesa payment option. Thanks Savo.
I have used Savo store a couple of times before and the service was okay though shipping sometimes may take 1 month. Unfortunately this year, my experience has been terrible. I have had my shipments in their USA warehouse as from April and no update have been given if they have been shipped or just ...
I did receive my package several days late.... But, I'm greatly DISPLEASED and APPALLED by the way they deliberately repackaged my stuff in an unnecessary bigger box so as to increase the volumentric weight and charge me more; instead of using it's actual weight. My package was barely a kg!!! I fel...
Mine and Savostore s is what I call a relationship..2
Years of shipping with them since 2018. Once in a while they do something that has me running red with anger, however, most of the time they always deliver which is what matters. I would like to shine a light to Sidney (the founder), Anthony, Wi...
Very professional and any time I order, I know my order is in good hands. They also communicate well. That's why I keep using their services.
Awesome service as always. Have used them twice to ship stuff from the US and they have never disappointed me. I like the fact that they consolidate your package so you end up paying less.
Thank you Tsavo not just for getting me the supplemnets from US, but for answering my quires over the phone everytime i have called. Thank you for delivery it before the commited time. Thank you for such an extraordinary customer service. The best cargo service in town.....
Savo used to be a great company with good customer care and quick shipping, however nowadays expect huge shipping delays and no explanations.
Savostore has exceptional customer care and convenient service delivery!!!
Thier estimated delivery dates are too optimistic at least from a personal point of view. 7-14 business days for me ended up being 2 and a half months (70 days to be specific) from the order date to the time I actually received my order. That notwithstanding, they did deliver my order in good condit...
Packages arrived in good condition and i was kept updated from the moment i placed the order.
Absolutely Excellent Service From Start to Finish! The website was really straight forward to navigate, booking the parcel was very easy & was delivered on time to my doorstep in mombasa plus I received notifications at every step of the More
I've been using Savostore for some years now and have recommended them to a number of people. Their online interface is good and allows one to keep track of shipments. Their communication is also great - when you ask questions, you can expect a response sometimes within minutes. They also keep you u...
Been shipping with Savo Store since their inception methinks! Great service if a bit pricey. When goods arrive here in KE they're dispatched quickly and even with let downs by G4S and/or Wells Fargo they do get to me within a few days. I'd like to see a sea freight service so we can bring in larger/...
I had a great first experience with Savo Stores. I got my items within the 7 to 14 days after they received them at their US warehouse. I was impressed by their professionalism when I spoke to the Nairobi team on phone. I will definitely use their services again.
Easy to use. Friendly exchange rates. Best so far!!
Quality service with friendly, helpful staff. Goods arrived on time as expected.
I loved my experience with Savo Store. Everything was clear, from the instructions on how to Shop and Ship, paying via MPESA, through to tracking my order and delivery to my doorstep.
Also, June who was my contact at the Nairobi office was kind, friendly and helpful.
Great customer service! My shipment was packed very well and there were no damages. Delivery done in 17 days, which is earlier than I had expected. Would definitely recommend!
Never had issues. They've always dealt professionally. Orders are shipped on schedule, communication is excellent, plus they're patient whenever I'm late to collect. Keep it up guys!
Very responsive and took the time to explain how to get my package
They made it simpler than I imagined. They delivered even before the time they speculated they would. I would definitely recommend.
Very professional. Quick with feedback, good customer care, even their website is user friendly. Delivery times range from 7 to 15 business days but very often its below the 15 day mark. Any delays are promptly communicated. I highly recomend.
Just amazed at how easy they have made shopping from abroad. Couldn't find some art supplies localy until I tried Savo store. Will definitely be using them for future purchases.
For the last 3 years I have regularly used Savostore to ship personal items to my family and friends in Kenya and I can truly say that they are just about the most professional shippers I have dealt with. They are very responsive and proactively keep us updated on and delays or exceptions being expe...
I used Savo Store once in 2015 when they were still relatively new and the service was very reliable.
4 years later, I am glad to report that their Customer Service is still first class (my thanks to the Kenya team and Jacqueline Ortiz in the U.S ).
Kudos to the team, your service is exemplary.
*...
Have used them for multiple orders now. Have to say that I am impressed at the simplicity of the site and order process. For one order, I was able to get a full refund for a part that wasn't working at no extra charge.
They have also been accommodating around last minute changes and other special...
An honest review - this is my first time using Savostore and admittedly it may be a very busy time for the company as well. On 4 May 2020 they sent out an email updating their terms of service due to COVID 19 stating:
We continue to use cargo flights to deliver your goods in Kenya. We have a shi...
I don't plan to use the service again as it took too long for me to get my order. Certainly not their fault because they cited customs challenges but, still, having had to trek twice from Kampala, I ended up spending more (in time and money) to get my stuff. No thank you.
I called with instructions but it appears the person I spoke to and the person who was processing my quote were two different people and the information was never passed along, making the experience quite frustrating. This is not the first time. A week before I asked a question on shipping a product...
So far so good,I'd certainly recommend to friends,communication has improved tremendously from last year,I'd only wish that they start shipping from continental Europe, especially UK...keep up the good work
2016 i experienced delays and questionable customer service. Fast forward to 2019 i have nothing but praise, a revamped easy to use website, good professional customer service, timely quotations but above all they beat the goods arrival timeliti by 3 days. I recommend savo store to anyone shipping t...
Horrible experience with Savo Store. We ordered our items in August and we still have not received all our items. They have not communicated with us about any of our items and how long it was taking. I ve had to call them every time to check on the order. They originally quoted us for 15$ but it s c...
I got very professional service. They received my package from Europe and delivered it to me in Kenya.
#you are doing a wonderful work,how else could i get a good binoculars
My goods took 8 weeks to get here they gave a 1000 Bob discount.... saddened
You have always been of great service especially in the gift giving season. Packages are always well packaged (it was the best way I could say it). Additionally, they send regular communication on updates on operations, prices and any ad hoc news. You might not always like it but what is most impo...
I was introduced to savostore by one of their employees in Nairobi office named June.
I decided to try and I received the best service.
My parcel arrived earlier than expected, everything in good shape. The recepient said the service at Nairobi office was very fast and well organized.
Thank you s...
I was introduced to SAVO STORE by my sister and I have never looked back. It has eased my way of doing online transactions, they are fast and reliable. A big shout out to SIDNEY, and the entire team in nairobi. I would recommend them to anyone who has not tried them yet.
I absolutely love using savo store for all my shopping needs , my one and only complaint is that i wish you had multiple offices in nairobi like in CBD for instance !
Warm and friendly staff and convenient way of tracking your order.
The package arrived on time
Savo Store is my go-to store when i want to buy on amazon. Done two orders with them, and the service was outstanding. Got my package in good condition.
It's been over a year now still enjoying my product. Great experience shopping with you guys. Top class services. I will definitely try you guys again.
Excellent service. My first time and very very imprest
Great customer service and pricing, timely shipping services and deliveries.
I'm impressed by how fast my goods arrived. Would definitely arrive
Savo Store came highly recommended and they delivered!
I wanted to buy the Acer Helios 300 from the states and didn't want to handle the usual stress.
A friend (Don Okumu) who buys from Amazon insisted on Savo Store. I decided to try them out.
They charge $15/per kg. Very affordable compare...
Not great at all, takes too long to get things. Bad customer service. Way too expensive without telling you how much it will cost. Quote was $15 actual was $50. No emails once it arrived. Ordered beginning of August... arriving end of December.
Great company and customer service. Have been shipping goods to Kenya from the USA for some time now, to Nairobi through Savo and has not had any damages or loses. Timely services very impressive.