Anne Mutiso

Review of SavoStore.com

Great Customer Service!!! Highly commended!!

Great Customer Service!!! Highly commended!!
I've been using both the Buy & Ship as well as the Ship Only service since 2016 (I had to check my account.) Occasionally, there have been delays in delivery due to factors like weather, flights, new KRA requirements etc, but each time there has been communication from Savostore and constant updates.
Once, an item I paid for using the Buy & Ship was no longer available and Savostore sent me a refund within 2 days and even confirmed with me whether I had received the money.
Just two weeks ago, I used the Ship Only service and to my surprise Savostore wrote to me saying they had found an extra item in my package. We agreed they mail back the extra item to the store I had bought from online and within a week the store confirmed to me they had received the item.
So after two years of using Savostore service I can say without any reservation that I am truly impressed by their diligence , integrity and great customer service.
Thank you Savostore team.