I called with instructions but it appears the pers...

I called with instructions but it appears the person I spoke to and the person who was processing my quote were two different people and the information was never passed along, making the experience quite frustrating. This is not the first time. A week before I asked a question on shipping a product and after a few days I had to call and have them sift through their emails to find mine and wait a further few hours by which time the product I was interested in was no longer available.