This is the WROST property management company I have ever dealt with and I have had by fair share of bad ones. These people only care about 1 thing MONEY! Do yourself a favor and RUN FAST save yourself and family I would never rent from this horrible company again CINDY is RUDE needs a new day job! ...
SHADY staff and company my experience has been stressful living at the properties this company owns. I wouldn't recommend to anyone I know!
Precious is outstanding and has great customer service. I handle my business with her every time great employee!
Continued to take the allotment from our military checks after we moved. Dodged our calls to try and fix the situation and then when we finally got a hold of them and told them our new address to be sent a refund check they still sent it to the old apartment address we moved out of. Very frustrated ...
I never rented a property from this company yet for some reason my husband has a record of eviction from this company. Called this company numerous times to fix the issue but no one seem to know how to fix it even though it's from their mistake or even take 100% responsibility of their fault. I a...
I ve been in one of your apartment complexes for just about a year now Seven Springs. When I moved in I was not told of the trash removal from the dumpsters which are in front of my apartment.
The first 5 months were not too bad I guess because my window to bedroom was closed. As it began to get...
I have had great responses from Miguel at Crestleigh Apartments. He is very curtious and respectful. He always have me look over his work before he leaves my home.
Great job Miguel!
Rented an apartment in 2016 from this company. I fulfilled the lease contract and was never late for the rent. We appropriately moved out at the end of the lease. Ross Services NEVER contacted us about the deposit refund. They subsequently sold the apartments to another management company and conven...
They just took over and already I miss the other management company. They weren't that great, but at least emergency maintenance did their job. I haven't had hot water since Saturday! The reasons have changed every time I call, so I don't think he even tried to fix it. There is no way to put in r...
Roaches, unsecured entry doors, trash all over the property (yesterday I spent 30 minutes SHOVELING it up myself because I couldn't take the smell anymore). I don't understand how the property owner can spend thousands on property renovation and nothing on upkeep. Repeated requests for repairs and e...
I live at oaks at Park South and these people randomly put large charges on your account from mistakes that THEY made! They have mice and bedbugs and every creature you can imagine and do NOTHING to fix the issue lawsuit coming soon these ppl are crooks and liars!
This company refuse to secure the building we are in! (Marlow Plaza Apartments) & for that we got attacked! My sibling is in the hospital, and both my family & I got gun pointed by one of the trespassers!!
I live at oaks at park south have had nothing but issue after issue no one to help they are all the same no matter who you call. I have random charges to my account that keeps increasing and mice and roaches in my apartment this has been a horrible stressful renting experience with these people I wo...
I live at Oaks at park south. Been here for over a year. My water bill has never been extremely high. Went from paying 40-50$ now in a month paying 105$ I really think that s a lot on top of that paying rent also. I think they need to change the water policies in this complex
This is the worst management company ever. The staff is 50/50, sometimes they are friendly sometimes they are very rude. I moved into my apartment going on 2 years now. I am having air conditioning problems ever since I moved in. They accommodated me with a brand new unit and it still doesn't work. ...
The maintenance service was great! My apartment at Seven Springs, the bathtub and toilet were clogged and I put the request in the afternoon and Melcan (technician) arrived and fixed it perfectly! Very happy with the technician's service.
Bottom line, no one here is of help.
They keep providing this help email that no one even checks nor answers. It makes sense as to why the General Manager at one of their properties doesn t give a slight ounce of compassion let alone direct attention to concerns or complaints; How can they when e...
Tired of being treated differently. Others in my complex are treated so much better. I have two children and a dog. We ve never caused a problem but we certainly feel as though we are not wanted. All I asked for was that they get rid of the mice in my apartment and replace the carpets. I ve bee...
The folks at Ross are the best. Super friendly and they work very hard to keep their communities safe, clean and in great working order. Keep it up TEAM ROSS!
Hey , Ive recently moved into Admiral Place apartments in April. my original move in date was April16th, when i came to move in , my apartment was a mess, toilet was leaking, dead roaches in the carpet, vents were crazy packed with paint, kitchen counter top was detaching for the cabinets . i was to...
After changing management companies from Donaldson to this company, the representative from the leasing office continues to promise to fix our air condition system and fix the leaking sink, but after about 2weeks nothing has been done. After multiple times of complaints and promises that they have...
I did an application for one of their properties and was approved. Was told I couldn't move in until 10/15. Was called by at the beginning of the month by my leasing agent to lock in this date and I confirmed. Life got in the way and I wasn't able to move on said date, but emailed my leasing consult...
I had the worst application experience of my life with this company. The worst part about it is that no one between the property and the management company has been willing or possibly able to help me. I am completely disgusted by the entire organization and have been advised to have my attorney's o...
Good morning I m resident on 4505 Rena rd so 202 I went to the office this morning to try to get parking stickers because I tarde my old truck and the sticker went on, and I try to speake with the manager and she don t listen just she says no and I don t know what i going to do she is not a frien...
Worst apartment company by far. One of their properties, Colesville Towers, has the worst management I ve ever encountered! Dozens of emails, no response! Dodging phone calls, lies, negligence and pure laziness. Apartment was without A/C for over a month and I was told that doesn t make it an unliva...
I haven't even moved in yet however I have to say Candice is the best!!
When I was first supposed to move in, my move in date and unit was changed due to reasons that I am not aware of. Once I moved into my unit on July 27th, 2017, my unit had a lot of issues that an apartment should not have for new residents. The unit was partially cleaned. The balcony was almost cove...
Unsecured entry doors, homeless sleeping in halls, drugs being used in halls. Apt cold all winter. Had to use heaters. Say heat come from floor. Roaches bad. Seems like someone stealing money. Have gotten so many notices for nonpayment or late rent. Have every single receipt. Wanna talk to sumone in...
the staff doesn't answer the phone in the rental office and they don't return your call. It was bad with BH Management. Its worse with Ross.
I recently received my credit report and it showed that this management company claimed an collection on me and my roommate. First of all, I moved out of this place two years ago. Why they claiming this two years later? I made the payment when I moved out. I contacted the management put on hold for ...
We received a memo from the Colvin Woods Apts management office that it will start charging convenience fees for paying rents with e-check, credit card, etc., and in order to avoid fees, we must deliver a check to the office. Years ago, I set up an account on the Colvin Woods website to pay electron...
I would give it no stars if I could. Broken window hasn't been fixed in over 2 months. No communication between residents and office staff. Office staff doesn't seem to know what is going on. Overflowing dumpster in parking lot, EVERY WEEK. Repairs in general take an unreasonable amount of time.