Faultless customer service! I popped in today and the receptionist and technician could not have been more helpful. My watch clasp was fixed straight away and I was on my way within minutes.
Rolex repair service is appalling in my experience.
To be fair, it wasn t their St James s showroom that I dealt with. Another Rolex dealer sent my watch into their U.K. repair shop after some water got into the mechanism when I carelessly failed to tighten the crown sufficiently before going f...
Very polite and professional. Serviced my vintage watch there, was a great transaction.. All went well.
World's slowest service expect a lot more 50 minutes to change a watch strap
every staff in there are very friendly and helpful. bring my tudor in for bezel replacement and the service was quick and alot more cheaper compare to bringing back to goldsmith. trust me when i mean they cost u alot cheaper i really mean alot cheaper.
mchu
Spoken to members of staff from the servicing department and the level of service received is just what you expect from a high end brand, informative, great customer service skills and welcoming regardless what the enquiry is about. Keep up the Great work Rolex.
I popped in to Rolex HQ in St James Square and they fitted my new rubber just in time for my holiday. The staff couldn't have been nicer. Positive experience from the nice ladies on reception to the technical guy.
Highly recommended took my day-date there and was happy with the results. Thank you
Ian in service was wonderful to deal with after dealing with an abusive / bigoted rolex appointed stockist, although it has totally spoiled my experience of the Rolex brand.
took my watch in last week to get it checked out, and the lady was very helpful. didn't have to wait too long, and the whole thing was sorted in under half an hour.
A lovely place to service your modern Rolex or Tudor
Went in to resize my bracelet which was complimentary. Excellent customer service and very professional, was in and out within 15 mins. Also threw in a travel pouch.
best experience today the guy called Neran made my day .. so polite and professional.
PLEASE READ CAREFULLY AND BEWARE OF ROLEX FORUM.COM WHO HAS MEMBERS FREQUENTLY AND FRAUDULENTLY REQUESTING SERIAL NUMBERS CLAIMING THAT THEY CAN CHECKOUT THE WATCH HISTORY THOUGH THEY CLAIM NO AFFILIATION WITH ROLEX USA ARM BUT HAS ASSOCIATES WITHIN EUROPEAN ARM!! THE WEBSITE AND THOSE INVOLVED AR...
I called my local Authorised Rolex dealer today to order a watch which I have wanted for about 15 years and was told that they couldn't order it for me because I hadn't bought a Rolex from them previously.....I did ask how on this basis it was possible to order my first Rolex because if it's my firs...
Sent my Tudor Hydronaut in for a service, came back looking like new. They contacted me before doing any work, to say what was required and would I like to go ahead with it.
No star at all, the premises were closed for refurbishment which was not on the website. We had traveled from Leamington Spa for the day to get our daughters watch sorted as it keeps stopping .
Very bad not to keep your web site up to date for visitors from around the country. A wasted day.
We all know Rolex' watches are the best on the market, and everything you can find here is of highest quality. The guys who work at the shop are very knowledgeable, friendly, and don't mind if you only come in to browse. If you have any questions, do not hesitate to ask them - they'll always answer ...
Sent in a Tudor North Flag for a full servicing due to a power reserve indicator issue. The indicator still got stuck at the full power position once watch runs out of power after the service. Had to send in for a second time and the indicator has now stopped at the middle of the last section as pow...
Faultless customer service! I popped in today and the receptionist and technician could not have been more helpful. My watch clasp was fixed straight away and I was on my way within minutes.