Based on 10 reviews
Reed Group provides leave of absence management solutions, including ADA and FMLA, through both outsourcing and software support.
Customers most commonly complain about being denied claims, receiving conflicting or inaccurate information, poor communication, disorganization, and feeling harassed or stressed during medical leaves.
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I would have selected zero stars if possible. They harrassed me during a short leave of abscence, exacerbating my situation, telling me I had not provided enough information for my claim to not be denied, although my physician filled out their 12 page document, as well as others. Once I had returned to work, magically my claim had been approved. No additional info was provided. Way to be consistent Reed! What you folks do should be illegal, shame on you! Purely disgusting!
Great group to deal with. My Case Manager was always in contact with me and also available when I called and had a question. I will be using them again here shortly due to another surgery I am having and I am hoping to have the same experience.
In the past I feel this group was managed well, and had mostly good staff members. Currently it has gotten so bad that my Doctor advised I should get a lawyer and sue my employer. To companies, DO NOT USE THEIR SERVICES if you value your employees, the company needs to solve really bad staffing issues. Read the other comments, you will see many 1 star, each I believe they have truly earned, get services elsewhere.
They don't seem to ever know what's going on
Twice I've been on the phone with them and they haven't been able to find my information, and they have called me on the other line while I'm on the phone with them. I have repeatedly given them info on when my return to work date is, but for some reason it doesn't stay saved in their computer system. Which screws up when I'm actually allowed back to work causing me to have a loss of earned wages.
This is the worst company in the world! They literally don't help you! I cant understand why big companies with plenty of resources utilize trash 3rd party companies like this instead of handling something as important as health related issues in-house. Screw this company and also screw any company that uses this place!
ReedGroup is the most unorganized, incompetent, and lying group of individuals I may have ever had to deal with. They give conflicting information to my HR representative, employer, and me. They have no problem taking your money but when it comes time for them to pay you they will do everything to keep from doing it. I was generous for even giving them one star. Wish there was an option to give negative stars.
Denied my Medical leave when I had to be hospitalized for anxiety and depression. Apparently inescapable thoughts of suicide are mild and expect you to work through it (my companies own HR told me I would be covered. Now i cant pay rent because they re holding my paychecks hostage)
This company has lied to me every step of the way in trying to get a medical leave of absence I now think they got me terminated from my job when I followed every possible instruction they gave me. This company is terrible if your workplace uses them good luck start searching for new jobs from the start apparently
Honestly the worst company ever. My case manager told me I was denied because I don't have my surgery scheduled because the surgeon is off and I can't schedule it till he gets back. When I called back to have them send me the appeal paperwork they told I wasn't denied. This company is so frustrating to deal with. I pay to have this short term disability and they deny me when I really need it, what's the point of having it.
It has been a nightmare having to deal with this company. It is bad enough that you go through a life changing event that leaves you disabled but they very clearly do not care about doing their jobs. They are disorganized, do not communicate, I was misinformed on several occasions and when I tried to talk to my case manager she refused to take my calls. Depending on who you speak to you get a different answer. They created so much stress for me while I was out and even when I came back by giving me wrong information on a constant basis. I believe their goal is to make sure you don't get paid. They should not be in business.
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We Are The Experts at Leave of Absence Management Solutions, including ADA and FMLA. Our proven and trusted expertise in both outsourcing and software support your leave of absence needs. We’ve managed millions of simple and complex leaves of absence, treating employees and their families with respect, care and compassion.
Reed Group: The Ultimate Solution for Leave of Absence Management
Reed Group is a leading provider of leave of absence management solutions, including ADA and FMLA. With years of experience in both outsourcing and software support, Reed Group has become the go-to company for businesses looking to manage their employees' leaves of absence with ease.
At Reed Group, we understand that managing employee leaves can be a daunting task. That's why we offer comprehensive solutions that take care of everything from start to finish. Our team consists of experts who are well-versed in all aspects of leave management, ensuring that your business stays compliant with all relevant laws and regulations.
Our proven track record speaks for itself - we've managed millions of simple and complex leaves over the years, treating employees and their families with respect, care, and compassion. We believe that every employee deserves to be treated fairly during their time away from work, which is why we go above and beyond to ensure that they receive the support they need.
One thing that sets us apart from other leave management providers is our commitment to technology. We offer a range of software solutions designed to streamline the leave management process while providing real-time data insights into your business's performance. Our software is user-friendly and customizable so you can tailor it to meet your specific needs.
In addition to our software solutions, we also offer outsourcing services for businesses looking for a more hands-off approach. Our team will handle everything from intake calls to case management on your behalf so you can focus on running your business without worrying about managing employee leaves.
At Reed Group, we pride ourselves on being an industry leader in leave management solutions. We're constantly innovating our products and services based on customer feedback so you can rest assured knowing you're getting the best possible solution for your business needs.
In conclusion, if you're looking for a reliable partner who can help manage your employees' leaves with ease while staying compliant with all relevant laws and regulations - look no further than Reed Group! Contact us today to learn more about how we can help take your business's leave management process to the next level!