Honestly the worst company ever. My case manager t...

Honestly the worst company ever. My case manager told me I was denied because I don't have my surgery scheduled because the surgeon is off and I can't schedule it till he gets back. When I called back to have them send me the appeal paperwork they told I wasn't denied. This company is so frustrating to deal with. I pay to have this short term disability and they deny me when I really need it, what's the point of having it.